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Front Desk Agent

Company: Hampton Inn Lehi
Location: Lehi
Posted on: November 19, 2022

Job Description:

*Full Job Description*

Hampton Inn Lehi is seeking a friendly and professional Front Desk Agent to deliver exceptional customer service to our guests as well as excellent communication with our team and management. You will assist guests with inquiries, problems and complaints. You will be responsible for receiving guests' payments and for balancing cash at end of shift. You will be familiar with the hotel layout, be up to date with different tariffs and special offers, understand the in-house restaurant's operation to facilitate guests' dining reservations and to make recommendations, and be proficient with operating the switchboard. You will ensure keys are handed back on guests' departure.

To ensure success you will be professional and pleasant in challenging situations, and take responsibility for satisfaction of guests from arrival to departure. Preferred candidates will be positive, pro-active and be skilled at multitasking in a fast-paced environment.

Ultimately, you will help create a pleasant and memorable stay for our guests.

Requirements:

* Excellent communication and people skills
* Proficient in English (oral and written)
* Good organizational and multi-tasking abilities
* Problem-solving skills
* Customer service attitude
* High School diploma; additional qualifications will be a plus
* Must be able to work a variety of day, evening, and weekend shifts (no overnight shifts required)
* Experience with reservation software a plus
* One year of front desk or relevant experience preferred but willing to train the right applicant

Looking to fill 7AM-3PM & 3PM-11PM full time or part time

Job Type: Full time and part time

Pay: Starting at $14.50

Schedule:

* 8 hour shift

Experience:

* Hotel experience: 1 year (Preferred)

Work Location: One location

Job Types: Full-time, Part-time

Pay: From $14.50 per hour

Benefits:
* Dental insurance
* Employee discount
* Health insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
* Day shift
* Evening shift
* Holidays
* Weekend availability

Ability to commute/relocate:
* Lehi, UT 84043: Reliably commute or planning to relocate before starting work (Required)

Experience:
* Customer service: 1 year (Preferred)

Work Location: One location%58047475%

Keywords: Hampton Inn Lehi, Lehi , Front Desk Agent, Sales , Lehi, Utah

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