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Field Planner

Company: Vivint
Location: Lehi
Posted on: January 26, 2023

Job Description:

Job DescriptionOur mission is to redefine the home experience with tech and services to create a smarter, greener, safer home that saves our customers money every month. Summary: This role is cross-functional with Field Operations, Supply Chain Operations, and more to support the mutual company goal of serving our customer. A passion for customer service, process improvement, and attention to detail could make you a great fit on our team. At Vivint, exceptional is expected and innovation is essential! Essential Functions/Responsibilities:

  • Manage diverse Field Manager inventory teams in the field, through regular communication and detailed data analysis
  • Maintain accurate team rosters in SAP through relationship management and regular and transparent communication with assigned managers
  • Set appropriate stocking levels for teams and/or techs to minimize incomplete work orders and achieve service level targets, utilizing reporting on demand, supply, and reorder points
  • Monitor exceptions and proactively resolve issues to prevent insufficient inventory, stock outs, incomplete work orders, and imbalance
  • Manage highly seasonal inventory ramp up and ramp down by team and region
  • Manage ticket queue for ad-hoc requests, while trying to proactively reduce ad-hoc requests
  • Partner with Logistics to mitigate transportation related issues, while trying to balance inventory and expedite costs
  • Partner with Field Management working directly with the front line to the customers by communicating Supply Chain initiatives, providing direct support with all inventory issues, and driving feedback upwards through Supply Chain leadership
  • Partner with Supply Demand Planning to understand changes in demand at the macro level, using trends from Market Intelligence to aggregate micro changes in demand to support forecasting at a higher level
  • Identify and recommend process improvement opportunities to managementKey Qualifications:
    • Experience in inventory planning, inventory management, or customer service is preferred
    • Ability to think critically, independently, and create solutions
    • Ability to work autonomously and proactively
    • Proficient in Microsoft Excel
    • Experience with MRP system and reporting/alert toolsRequired Experience:
      • 6 mos. to 1+ years of experience in operations, preferably with exposure to customer experience and data analysis
      • Bachelors degree (Supply Chain, Business Analytics, or Logistics preferred)Learn about the Vivint Culture (https://www.vivint.com/company/careers) and why its a great place to grow your career!Here are some highlighted perks you should ask us about:
        • Free daily lunch and drinks on site
        • Paid holidays and flexible paid time away
        • Employee/Friends/Family Discounts
        • Onsite health clinic, gym, gaming tables
        • Medical/dental/vision/life coverage & 24/7 Medical Hotline
        • 401(k) + Employer Match
        • Employee Resource GroupsWORKING CONDITIONS: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.SAFETY:Vivint enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each new employee is responsible for completing all training requirements. Additionally, the employee must accept they have responsibility for maintaining the safety of themselves, their co-workers, and the public. Employee must adhere to all written and verbal instructions, promptly report and correct all hazards or unsafe conditions, question non-standard operations or unmitigated hazards, and provide feedback to management on all safety issues.If you are an active Vivint employee, please apply through Workday by searching "Find Jobs".Vivint is a leading smart home company in North America. Vivint delivers an integrated smart home system with in-home consultation, professional installation and support delivered by its Smart Home Pros, as well as 24/7 customer care and monitoring. Dedicated to redefining the home experience with intelligent products and services, Vivint serves more than 1.8 million customers throughout the U.S. and Canada. Vivint was named by Forbes as the Best Home Security Company of 2022 as well as making Forbes list of Best Employers for Diversity 2022. The company is the largest tech employer in Utah while being Newsweeks Top 100 Most Loved Workplaces in the US for 2021 and is on Inc Magazines Best Led Companies list. For more information, visit www.vivint.com. Vivint Smart Home is aware and addressing the rapidly evolving situation with the COVID-19 virus. We want you to know that we are monitoring the virus and impact closely and taking actions to keep our workplace healthy and minimize disruptions to our customers. Now more than ever we appreciate the importance of coming together to protect families and their homes. Some of these measures that relate to candidates include virtual interviews, and work-from-home opportunities. We value you as a candidate and hope you and your families stay healthy and appreciate your support in keeping our global community safe during these unprecedented times. Thank you.

Keywords: Vivint, Lehi , Field Planner, Professions , Lehi, Utah

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