Contact Systems Support Analyst

Company: Russell Tobin
Location: Lehi
Posted on: January 25, 2023

Job Description:

Contact Systems Support Analyst Responsibilities: Translate business requirements into User Stories in JIRA. Submit User Stories to IT team for development work. Monitor progress at each stage of user story development. Serve as a go-to resource on contract systems, including Salesforce, Apttus, and Ariba. Liaison with the IT/engineering team and end-users to deliver updates. Manage the backlog and prioritize user stories based on business requirements. Understand how organizational changes affect the contract systems and processes. Work independently and productively with Adobe business units, Sales Operations teams, Finance/Revenue organizations, and Legal teams to understand requirements and requests for process improvements. Identify design errors and omissions and aid in correcting with the necessary teams to improve user experience. Be responsible for the on-schedule delivery of new features, bug fixes, and enhancements. Perform demos with your assigned stakeholders. Be willing to learn operational and technical aspects for all contract types and lifecycle. Perform UAT and PAT testing and sign off. Provide support and training to Legal staff, such as access, navigating through system, address concerns, etc. Perform other duties as assigned. Skills: Must be a business-oriented problem solver. Must have experience with JIRA. Must have experience in agile scrum methodology as a product owner with the ability to write precise requirements that align with business priorities. Prefer candidates with experience on business/functional teams. Strong process-oriented skills to recognize inefficiencies, attention to detail, provide quantitative and qualitative input to drive change, and report issues. Must be resourceful, self-starter who can problem-solve and tell stories through data. Very strong communication and interpersonal skills, team-oriented. Strong ability to "connect the dots" and understand cause and effect. Experience with legal workflow automation (e.g., TAP), structured business components in contract. generation and contract execution processes, contract management systems a plus, especially with a next generation system implementation. Experience with next generation CRM system projects, especially Microsoft Dynamics, is a plus but not required. 4-year degree in business, information systems, computer science or equivalent work experience preferred.

Keywords: Russell Tobin, Lehi , Contact Systems Support Analyst, Professions , Lehi, Utah