Contact Systems Support Analyst
Company: Russell Tobin
Location: Lehi
Posted on: January 25, 2023
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Job Description:
Contact Systems Support Analyst Responsibilities: Translate
business requirements into User Stories in JIRA. Submit User
Stories to IT team for development work. Monitor progress at each
stage of user story development. Serve as a go-to resource on
contract systems, including Salesforce, Apttus, and Ariba. Liaison
with the IT/engineering team and end-users to deliver updates.
Manage the backlog and prioritize user stories based on business
requirements. Understand how organizational changes affect the
contract systems and processes. Work independently and productively
with Adobe business units, Sales Operations teams, Finance/Revenue
organizations, and Legal teams to understand requirements and
requests for process improvements. Identify design errors and
omissions and aid in correcting with the necessary teams to improve
user experience. Be responsible for the on-schedule delivery of new
features, bug fixes, and enhancements. Perform demos with your
assigned stakeholders. Be willing to learn operational and
technical aspects for all contract types and lifecycle. Perform UAT
and PAT testing and sign off. Provide support and training to Legal
staff, such as access, navigating through system, address concerns,
etc. Perform other duties as assigned. Skills: Must be a
business-oriented problem solver. Must have experience with JIRA.
Must have experience in agile scrum methodology as a product owner
with the ability to write precise requirements that align with
business priorities. Prefer candidates with experience on
business/functional teams. Strong process-oriented skills to
recognize inefficiencies, attention to detail, provide quantitative
and qualitative input to drive change, and report issues. Must be
resourceful, self-starter who can problem-solve and tell stories
through data. Very strong communication and interpersonal skills,
team-oriented. Strong ability to "connect the dots" and understand
cause and effect. Experience with legal workflow automation (e.g.,
TAP), structured business components in contract. generation and
contract execution processes, contract management systems a plus,
especially with a next generation system implementation. Experience
with next generation CRM system projects, especially Microsoft
Dynamics, is a plus but not required. 4-year degree in business,
information systems, computer science or equivalent work experience
preferred.
Keywords: Russell Tobin, Lehi , Contact Systems Support Analyst, Professions , Lehi, Utah
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