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Product Configuration Analyst

Company: Xactware
Location: Lehi
Posted on: September 22, 2022

Job Description:

Job Description

Job Summary: This role is technical, challenging, and rewarding. You'll work out of a queue, handling technical setup and configuration requests for our XactAnalysis Product. To ensure a quality setup has been completed, you'll document your changes and keep the progress up to date in your tickets. - You'll work closely with your team to manage workload, share product knowledge, and support the team objectives. You'll work with the Product Development and Account Management teams to ensure our client's requests are fulfilled in an accurate and timely manner. - You'll need to pay attention to detail and become proficient with XactAnalysis. We look for people with a strong sense of ownership in their work. We take pride in our team's professionalism, and often celebrate our hard work together.

Principal Responsibilities and Essential Duties:

Completes quality XactAnalysis setup and configuration requests

Supports escalated Problem Management issues

Supports EDI changes and escalations

Supports internal and external customers as an XactAnalysis subject matter expert

Manages and documents work in JIRA and updates team knowledge base as necessary

Completes special projects and other assigned tasks

Helps plan and participate in team trainings and other activities

Available for occasional after-hours setup/configuration tasks


Keywords: Xactware, Lehi , Product Configuration Analyst, Professions , Lehi, Utah

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