Senior Workday Business Systems Analyst

Company: Talkdesk
Location: Lehi
Posted on: June 22, 2022

Job Description:

At Talkdesk, we are courageous innovators focused on redefining customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits and minimizing our global footprint. Each day, thousands of employees, customers and partners all over the world trust Talkdesk to deliver a better way to great experiences.We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #17 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.We are looking for a Senior Workday Systems Analyst to join our People Systems & Technology team which is responsible for the architecture, infrastructure and development of Workday. You will help configure feature requests, design Workday solutions for our rapidly scaling business, and collaborate with our HR and Payroll partners across the world.About YouYou're passionate, energetic, and love a fast-paced environment. You love Workday and understand its many intricacies. You have strong communication skills and can lead meetings with HR & Payroll partners, helping them arrive at a decision. You have the ability to multitask, and can respond to urgent queries in a timely manner. You have a few years of experience with Workday and are looking to grow them even further and have a desire to continue to learn about Workday modules in Workday.Responsibilities

• Design solutions in Workday for a fast-paced, always changing global organization
• Configure Workday modules based on requirements from HR & Payroll partners
• Participate in Workday projects by assisting with business requirement gathering, business process review, project management, testing, training, documentation development, communication and business process configuration
• Provide tier-2 support for issues related to the production environment (HCM, Payroll, Absence, Time Tracking) by investigating problems and developing detailed suggestions for resolution of issues. Create and resolve support cases with Workday/Partner AMS support as needed
• Be an advocate for improvements in Workday by bringing new and innovative ideas to improve and/or resolve processes or issues
• Develop and maintain system documentation, processes and procedures and ensure compliance with internal policies
• Monitor & modify Integrations to ensure that they are running correctly and are on schedule. Resolve production integration issues in a timely manner
• Provide support for Workday reporting for all modules including HCM, Absence, Time Tracking, Compensation, US Payroll. Build and maintain advanced custom reports as needed by HR & Payroll partners
• Support the bi-annual Workday upgrades by monitoring new features released by Workday and advocate for process improvements/modifications
• Maintain confidentiality and security of sensitive information ensuring all necessary security measures are takenRequirements
  • 5+ years of progressive experience with configuration of Workday
  • Ability to work with partners of varying technical and functional ability
  • Strong attention to detail and effective written and verbal communication skills
  • Bachelor's degree in Information Systems, Human Resources or related field
  • Experience working with hire-to-retire processes
  • Experience supporting a global organization is preferred
  • A great customer service attitude
  • Ability to work independently while being a strong team playerThe Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.

Keywords: Talkdesk, Lehi , Senior Workday Business Systems Analyst, Professions , Lehi, Utah