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Support Technician

Company: Apex Systems
Location: Lehi
Posted on: June 21, 2022

Job Description:

Client: Can disclose over the phone Contract Length: 6-12 Month Contract to HirePay: 18-20/hr. Based on experience Shifts: (Include an 1 hour lunch)

  • 6A-3P
  • 7A-4P
  • 8A-5P
  • 9A-6P
    Summary of Responsibilities:Provides accurate and timely technical support to the clients customers via telephone, email and chat. Addresses incidents within predetermined service levels, requiring the ability to multi-task and prioritize. Insures that needs of customers are met. Champions' customer concerns regarding possible product defects/design issues. Carries out projects as assigned and supports other team members in order to represent the client in a professional manner. Principal Responsibilities and Essential Duties:
    • Provides technical support via telephone, email and chat. - Educates customers on the use of the client's products. - Champions' Customer issues from feedback stage through delivery of solution.
      • Accurately records and maintains incidents in accordance with department standards.
      • Assists Development and Implementation staff in resolving product issues.
      • Validates and reports customer submitted defect/design issues.
      • Assists in testing new and enhanced products.
      • Participates in department team meetings.
      • Completes all responsibilities as outlined on annual Performance Plan.
      • Completes all special projects and other duties as assigned.
      • Must be able to perform duties with or without reasonable accommodation. Job Qualifications:
      • High school diploma.
      • 1 year of experience in a call center environment offering technical phone and chat support.
      • Experience in a customer support environment, preferably in a high-tech setting.
      • Excellent communication skills, both written and verbal.
      • Ability to systematically and effectively troubleshoot problems while ensuring customer satisfaction within stated service level goals.
      • Excellent customer service skills.
      • Ability to work in a fast-paced environment.
      • Ability to listen effectively and understands the details of a customer's issue.
      • Other responsibilities assigned by supervisor or manager. This job description does not list all the duties of the job. You may be asked by management to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description. Management has the right to revise this job description at any time.

        EEO EmployerApex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystemsinc.com or 844-463-6178.

Keywords: Apex Systems, Lehi , Support Technician, Professions , Lehi, Utah

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