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Software Support Analyst

Company: TEKsystems
Location: Lehi
Posted on: January 4, 2022

Job Description:

Description:Provides accurate and timely technical support to , Inc. customers via telephone, email and chat. Manages support issues of a complex and technical nature with varying degrees of priority. Addresses incidents within predetermined service levels, requiring the ability to multi-task and prioritize. Insures that needs of customers are met. Champions' customer concerns regarding possible product defects/design issues. Carries out projects as assigned and supports other team members in order to represent , Inc. in a professional manner.Essential functions:Provides technical support via telephone, email and chat.Educates customers on the use of , Inc. products.Assists in testing new and enhanced products.Accurately records and maintains incidents in accordance with department standards.Champions customer issues from feedback stage through delivery of solution.Assists Development and Implementation staff in resolving product issues.Validates and reports customer submitted bug reports.Participates in department team meetings.Assists in special projects and other duties as assigned.Preferred Skills: 1 year of technical support experience Ability to type a minimum of 50 wpm, prefers 60 wpmExcellent written and verbal communication (includes being a good speller) Ability to learn quickly. Skills:technical support, proprietary software, help desk, chat support, phone support, windowsTop Skills Details:technical support, proprietary software, help desk, chat support, phone support, windowsAdditional Skills & Qualifications:Customer Service is the metric that this team is graded on that carries the most weight. This candidate needs to be able to demonstrate excellent customer service ability and communication skills. They also need to come across as a professional that theyExperience Level:Entry Level About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: TEKsystems, Lehi , Software Support Analyst, Professions , Lehi, Utah

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