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Data Analyst

Company: Grow
Location: Lehi
Posted on: May 6, 2021

Job Description:

ABOUT USGrow.com is a business intelligence (BI) platform for SMBs. Our goal is to make it easy and affordable to visualize and share business performance in real time. We get constant customer feedback like, "We thought we were hunting for something that didn't exist, until we found Grow." Grow is focusing heavily on Customer Success (CS) and we're looking for intelligent, driven people who will join us in making a difference for our customers. The CS department is split into three teams: BI Consultants(Customer Success Manager), BI Engineers(Technical Account Manager) , and Product Support. Each team focuses on a different aspect of the customer experience with Grow. We are currently looking to hire within the BI Engineering team. The BI Engineer position is focused on training and helping our customers be successful on the platform. They enjoy solving difficult problems, and working directly with their customers to help them reach their goals with BI. Depending on the project, BI Engineers sometimes use Grow to build metrics and KPIs for the client. In essence, you are an extension of the customer's Data Analyst team.*This is NOT a remote position*WHAT YOU'LL DOWork with the BI Consultant and the customer to understand the use case to create an onboarding plan to execute with the customer.Work directly with the customer to train them on the platform during onboarding.Be the main point of contact for product questions from your book of business.Work in Zendesk to respond to your customer's product questions.Fulfill professional services that could include structuring data, building metrics, or other Grow related projects.WHAT YOU NEED TO GET THE JOB DONEExperience with BI or data structureExperienced using Excel and Excel formulas and functionsA knack for building great business relationshipsDrive to make an impact in an up-and-coming companyAttention to detail-you will be working on different types of projects, problems, and requests for different customers at the same timeFlexibility to wear different hats within a startup environmentPrevious experience in a customer facing roleSQL knowledge is a plusWHAT WILL MAKE US REALLY LOVE YOUPrevious customer support and/or account management experiencePrevious experience working in the tech/SaaS industriesPrevious data analysis or BI experienceKnowledge of SQL or ability to learnWHAT YOU'LL LOVE ABOUT USGreat company culture (easygoing, results-oriented, and fun)Unlimited PTO (paid time off)Great Drinks and SnacksGenuine work/life balanceGreat health benefits (medical with HSA options, dental, vision, life insurance)Incredible team, various interests Great location in the heart of Silicon Slopes

Keywords: Grow, Lehi , Data Analyst, Professions , Lehi, Utah

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