Patient Advocate - Contract to Hire

Company: SEARCH Group Partners
Location: Lehi
Posted on: March 19, 2023

Job Description:

SEARCH Group Partners, a premier recruiting firm, is looking for an experienced Patient Advocate (Contract to Hire) for one of our clients in the PBM space located in Lehi, UT.

Our client is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform. With hundreds of thousands of members onboarded since 2016, they have a solution resonating with clients across the country.

As a Patient Advocate within our Clinical Services Team, you are responsible for assisting our patient members with obtaining critical medications. You serve as our patient members' advocate and guide them through the complex world of prescriptions to help them obtain medications in a cost-effective and timely manner. You are the critical link between patient members, healthcare providers/ doctors, and pharmacies.

Here are a few things you'll likely find yourself doing in this role...

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• Assist patient members with enrollment in drug savings programs
  
• Coordinate with patient members/ physicians/ drug manufacturers on applications to drug assistance programs
  
• Coordinate with programs and/or pharmacies to ensure the continuation of therapy
  
• Directly communicate with patient assistance programs to facilitate the approval of medications
  
• Take inbound and make outbound calls to members, providers, and pharmacies
  
• Manage every call by accurately resolving the issue, demonstrating compassion, meeting compliance requirements, and ensuring a hassle-free experience for our members
  
• Educate patient members about their pharmacy benefits and serve as a patient advocate to help them source medications they need
  
• Maintain impeccable documentation and follow-up of each member call
  
• Provide empathetic support to members by phone, email, and other channels
  
• Have a patient-centric mindset and a high sense of urgency to solve member requests
  
  
  Here's what you need to have..
  
  
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  • High School diploma or GED or equivalent preferred
    
  • 1+ year(s) of experience in the healthcare or pharmaceutical industry or customer service or customer support or call center (inbound/ outbound calls) required
    
  • Proficiency in Mac, MS Office, and G-Suite required
    
  • Active listening, and conversational speaking skills, with a high degree of empathy
    
  • Self-starter with the ability to multitask, prioritize and manage time effectively
    
  • Excellent verbal and written communication skills
    
  • Ability to communicate clearly, present complex information to members, clients, pharmacies, and providers
    
  • Ability to organize and prioritize multiple deadlines and work independently, define problems as they arise, and work through them
    
  • Demonstrate problem-solving skills, information gathering, research, alternatives analysis, and applying creative solutions to unique and/or immediate issues
    
  • Passion for helping people
    
    
    About SEARCH Group Partners:
    SGP provides professional talent acquisition and consulting services. The services we offer include temporary, temporary-to-hire, permanent placement, executive search, consulting, interim management transitions, on-site solutions, outsourcing, talent development and human resources. SGP believes in and understands the importance of investing time into both our clients and candidates. We know what it takes to forge successful, professional, long-lasting relationships and partnerships. We represent an exclusive network of professionals and take the time to get to know every one of our clients and candidates personally.
    
    At SEARCH Group Partners, we celebrate and support diversity and are proud to be an Equal Opportunity & Affirmative Action employer. In order to comply with federal regulations, we maintain records of the race and gender of applicants. For this reason and this reason only, we ask that you indicate your gender, race and ethnicity. If you do choose to answer these questions, this information will not affect your being considered for employment opportunities for which you are qualified.
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Keywords: SEARCH Group Partners, Lehi , Patient Advocate - Contract to Hire, Other , Lehi, Utah