Call Center Representative (HYBRID)

Company: Aston Carter
Location: Lehi
Posted on: March 17, 2023

Job Description:

Description:Answer inbound calls and make outbound phone calls to and from members, physicians and pharmacies while delivering a world class member experience.Follow-up, resolve, and document issues related to the member interaction. Route inquiries needing further investigation to the appropriate department and conduct routine research as needed.Educate members about their pharmacy benefits.Deliver a one call resolution to our members by becoming an expert in the Pharmacy Benefits Management industry.Demonstrate a patient centric mindset and a high sense of urgency to solve member requests.Maintaining Personal Protected Information (PPI) and Health Insurance Portability & Accountability Act (HIPAA).PREFERRED:Prior experience with:Salesforce Service Cloud or other CRM toolsCall Center Phone Software (Talkdesk, etc.)With benefits or at a pharmacyEmployer benefits. Insurance, prescriptions, medical billingResolving complex issues within a call center environmentTraining Hours:7am - 3:30pm OR 8am - 4:30pm Work Environment:This is an in-office/hybrid role at our office in Lehi, UT, Based on performance, there is an opportunity to work remotely 75% of the time. This benefit is accessed after approx 2-3mo of in office trainingNeed to be open to 8hr shifts in hours of 6am - 6pm Mon - Fri & rotating Saturday (6-7 week rotation) for 5hr shift from 9am - 2pm. Shift can be traded or asked for if OT is desired.Start Date:March 27, 2023To schedule a phone screen, please contact or About Aston Carter: Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you. At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless. Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit . Aston Carter is a company within Allegis Group, a global leader in talent solutions. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Keywords: Aston Carter, Lehi , Call Center Representative (HYBRID), Other , Lehi, Utah