Tech Support - level 2

Company: Mx Technologies
Location: Lehi
Posted on: March 16, 2023

Job Description:

Life at MXWe are driven by our moral imperative to advance mankind - and it all starts with our people, product and purpose. We always carry a deep sense of drive and passion with us. If you thrive in a challenging work environment, surrounded by incredible team members who will help you grow, MX is the right place for you.Come build with us and be part of an award-winning company that's helping create meaningful and lasting change in the financial industry.Level 2 Technical SupportMX is on a mission to improve the financial lives of everyone. We believe each of us has a moral imperative to use our time and talents to change the world for the better. For this reason, we are creating innovative software and partnering with financial institutions and digital banking providers to bring financial freedom to the lives of individuals, families, and communities. MX is an award-winning financial management, online/mobile banking and innovative wealth management tools. We're looking for smart, creative individuals to come build with us!Job PurposeAble to support multiple support streams (Chat, email, etc.) on more complex customer issues. Helps manage escalated tickets on more advanced topics (API, integrations, etc). Helps create documentation. Assists in onboarding of new team members. Able to manage time and workload effectively. Is a leader on the team. Brings more advanced technical knowledge and expertise to the team. Responsible for the resolution of highly complex customer issues. Responsible for developing or contributing to highly technical documentation. Answers questions for the team, and mentors and develops individual capacity of team members. Also, level 2's will cover any and all additionally assigned tasks or duties.What you'll get to do...Address the more technical question of our clients and customersMonitor our ticket and chat queues and watch for trending issuesMay be assigned to work with specific fintechs, FI's, or PartnersDrive growth with and help develop the potential of each team memberDevelop great mentoring relationships with support team membersMonitor communication channels to look for ways to assist team membersWork to increase the technical knowledge of the teamWork on self determined and approved projects as well as assigned projects.You'll do it using your...2+ years technical support experience preferredAPI experience preferredAbility to manage time and workload effectivelyGreat written communication skillsOrganizational and time management skillsAbility to think through and solve technical challengesWillingness to always learn and improve, plus an independent way of workingYou'll fit in by...Being highly organizedBeing able to see the larger pictureEmploying your leadership skillsContribute to the learning of the rest of the teamThinking like a detectiveNot being afraid to make mistakes and learn from themCommunicating with honesty, candor, and respectBeing a team playerBeing resourcefulSpeaking upUsing common senseYou'll love it because...You will support products that are making a difference in the lives of othersYou will collaborate with other brilliant mindsYou will be rewarded and recognized for your high-caliber workVideos to Watch: Mission and Vision People, Product, Purpose The expected on-target earnings (OTE), which is comprised of a base salary and other forms of cash compensation, such as bonus or commissions is currently $18.50 - 20.20 per hour. This pay range is just one component of MX's total rewards package. MX takes a number of factors into account when determining individual starting pay, including job and level they are hired into, location, skillset, peer compensation.WORK ENVIRONMENTRemote/Flex...At MX, we prioritize flexible working arrangements, which allows us to attract top talent, provide improved work-life balance, and increase productivity. Our remote flex philosophy is centered on trust, responsibility, and communication. Our team members enjoy a balance of remote work and monthly in-person collaboration meetings. Travel expectations are about 15%, and the company covers travel expenses for remote employees. Local employees are encouraged to utilize in-office time on a weekly basis.Both local and remote employees can take advantage of our incredible office space with onsite perks like company-paid meals, onsite massage therapist, a golf simulator, and mediation room to name a few.#LI-CAC2#LI-hybrid MX is proudly committed to recruiting and retaining a diverse and inclusive workforce. As an Equal Opportunity Employer, we never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, military or veteran status, status as an individual with a disability, or other applicable legally protected characteristics. We particularly welcome applications from veterans and military spouses. All your information will be kept confidential according to EEO guidelines. You may request reasonable accommodations by sending an email to hr@mx.com.

Keywords: Mx Technologies, Lehi , Tech Support - level 2, Other , Lehi, Utah