Customer Support Representative
Company: JobNimbus
Location: Lehi
Posted on: March 15, 2023
Job Description:
Job descriptions are lame--- so you can just watch the video
above. - If you really love to read, hear a lame joke or two, check
out the job details below. -We are obsessed with the hero's journey
at JobNimbus. - Every person has a hero's journey. - Hermione
Granger, James T. Kirk, Frodo Baggins, Anna & Elsa, Nacho Libre,
and even YOU! - This is our "call to adventure" to come check out
JobNimbus. - What do you have to lose? - You might make a few new
friends, learn about a sick new company doing some amazing things,
and maybe you'll even land a new job!What's the MissionProvide
world-class technical support and training in a timely manner to
our users and internal departments.What You'll Be Doing:
Communicate in a timely and
professional manner with users via email, chat, and/or
phones.Troubleshoot and test software issues and escalate findings
to the technical escalation team if needed.Proactively submit
feedback recommendations on the user's behalf to improve the
product.Provide best practices and assistance to customers on how
best to implement JobNimbusHelp drive process improvements by
working cross functionally to enhance communications and tools
designed to improve the customer experience and build customer
loyaltyAssist in company events and trade showsBe an expert in
JobNimbus, so you can guide new users and other departments as well
as answer their questionsWhat makes you the hero for this job: -
Preferred: 1-2 years of technical
support experiencePreferred: 1+ years of customer support
experiencePreferred: 1+ years of QuickBooks Experience
Analytical and problem-solving
skillsMultitasking and organizational skillsAbility to answer a
high volume of calls, chats, and/or emails dailyAbility to share
and collaborate on work among a Technical Support teamAttentiveness
and patienceTime-management skillsAbility to find the positive in
any situationTechnical Knowledge and Troubleshooting
SkillsInterpersonal and customer service skills -SuperpowersDeliver
Customer Value. - Our customers should be saying, "Aw dip. -That
person I just talked to is off the charts good. -I want to hire
them or tell their manager that they deserve a raise!" -Customer
Obsessed. -Our software is ever changing, and you'll need to stay
on top of the latest and greatest adjustments. -It's kind of like
being obsessed with Oprah's book club and that feeling that you
have to read the next one as soon as it comes out. - -Mentor (Hit
us up to get more information) - - Specialist in hiring amazing
people, lover of all things outdoors, computer nerd, and lead
substitute on his friends hockey team.EEO InformationJobNimbus is
proud to be an equal opportunity / affirmative action employer. We
are committed to equal opportunity regardless of race, color,
religion, sex, national origin, sexual orientation, gender
identity, age, disability, Veteran status, or other legally
protected characteristics. This position may require the successful
completion of a criminal background check and/or drug screen. If
you have a disability or special need that requires accommodation,
please let us know in the application.If you have any questions
regarding this job post, please email jobs@jobnimbus.com. Powered
by JazzHR
Keywords: JobNimbus, Lehi , Customer Support Representative, Other , Lehi, Utah
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