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Inbound Call Center Representative

Company: Search Group Partners
Location: Lehi
Posted on: November 25, 2022

Job Description:

*SEARCH Group Partners is seeking an Inbound Call Center Representative for one of our clients located in Lehi, UT.*

*Job Summary: *

We believe that an excellent customer support team is the lynchpin between happy customers and a best-in-class product. In healthcare specifically, exceptional service is of the utmost importance, as it enables our members (patients) to access appropriate care.

Successful candidates will have excellent communication, follow-through and data entry skills. If you like working in a fast-paced environment and demonstrating compassionate, genuine care for members and customers, this job is for you!

*What you will do: *

* Answer inbound calls and make outbound phone calls to and from members, physicians and pharmacies while delivering a world class member experience.
* Follow-up, resolve, and document issues related to the member interaction. Route inquiries needing further investigation to the appropriate department and conduct routine research as needed.
* Educate members about their pharmacy benefits.
* Deliver a one call resolution to our members by becoming an expert in the Pharmacy Benefits Management industry.
* Demonstrate a patient centric mindset and a high sense of urgency to solve member requests.
* Work with highly sensitive information while maintaining Personal Protected Information (PPI) and Health Insurance Portability & Accountability Act (HIPAA).

*What you will bring: *

*Requirements: *

* Must be locally based as the role requires working onsite at our Lehi office.
* During ongoing pandemic, hybrid office/ work from home rotation available
* Requires 100% attendance during training period.
* HS Diploma, GED or equivalent
* 1+ years experience working within call center
* Active listening, conversational speaking skills, with a high degree of empathy
* Ability to multitask
* Excellent verbal and written communication skills
* Passion for helping people
* Proficiency in Mac, and Google Suite
* Monday through Friday work schedule, with rotating weekend and holiday shifts

*Preferred: *

* Prior experience with: Salesforce Service Cloud or other CRM tools
* Call Center Phone Software (Talkdesk, etc.) With benefits or at a pharmacy
* Employer benefits/ Insurance, prescriptions, medical billing
* Resolving complex issues within a call center environment


* Competitive pay: $19 per hour
* Highly competitive wellness benefits including Medical, Pharmacy, Dental and Vision Insurance. We pay up to 90% for you and your family.
* Fully paid Life insurance and Disability benefits
* 3 weeks PTO
* 401(k) Retirement Savings Program
* Flexible Spending Benefits
* Generous Paid Parental Leave benefits
* Professional development, training and career growth opportunities
* Well stocked kitchen

Job Type: Full-time

Pay: $19.00 per hour

* 401(k)
* Dental insurance
* Disability insurance
* Health insurance
* Life insurance
* Paid time off
* Parental leave
* Vision insurance
* Work from home
* 8 hour shift
* Monday to Friday

Work Location: Hybrid remote in Lehi, UT 84043%58047475%

Keywords: Search Group Partners, Lehi , Inbound Call Center Representative, Other , Lehi, Utah

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