Inbound Call Center Representative
Company: Search Group Partners
Posted on: November 25, 2022
*SEARCH Group Partners is seeking an Inbound Call Center
Representative for one of our clients located in Lehi, UT.*
*Job Summary: *
We believe that an excellent customer support team is the lynchpin
between happy customers and a best-in-class product. In healthcare
specifically, exceptional service is of the utmost importance, as
it enables our members (patients) to access appropriate care.
Successful candidates will have excellent communication,
follow-through and data entry skills. If you like working in a
fast-paced environment and demonstrating compassionate, genuine
care for members and customers, this job is for you!
*What you will do: *
* Answer inbound calls and make outbound phone calls to and from
members, physicians and pharmacies while delivering a world class
* Follow-up, resolve, and document issues related to the member
interaction. Route inquiries needing further investigation to the
appropriate department and conduct routine research as needed.
* Educate members about their pharmacy benefits.
* Deliver a one call resolution to our members by becoming an
expert in the Pharmacy Benefits Management industry.
* Demonstrate a patient centric mindset and a high sense of urgency
to solve member requests.
* Work with highly sensitive information while maintaining Personal
Protected Information (PPI) and Health Insurance Portability &
Accountability Act (HIPAA).
*What you will bring: *
* Must be locally based as the role requires working onsite at our
* During ongoing pandemic, hybrid office/ work from home rotation
* Requires 100% attendance during training period.
* HS Diploma, GED or equivalent
* 1+ years experience working within call center
* Active listening, conversational speaking skills, with a high
degree of empathy
* Ability to multitask
* Excellent verbal and written communication skills
* Passion for helping people
* Proficiency in Mac, and Google Suite
* Monday through Friday work schedule, with rotating weekend and
* Prior experience with: Salesforce Service Cloud or other CRM
* Call Center Phone Software (Talkdesk, etc.) With benefits or at a
* Employer benefits/ Insurance, prescriptions, medical billing
* Resolving complex issues within a call center environment
* Competitive pay: $19 per hour
* Highly competitive wellness benefits including Medical, Pharmacy,
Dental and Vision Insurance. We pay up to 90% for you and your
* Fully paid Life insurance and Disability benefits
* 3 weeks PTO
* 401(k) Retirement Savings Program
* Flexible Spending Benefits
* Generous Paid Parental Leave benefits
* Professional development, training and career growth
* Well stocked kitchen
Job Type: Full-time
Pay: $19.00 per hour
* Dental insurance
* Disability insurance
* Health insurance
* Life insurance
* Paid time off
* Parental leave
* Vision insurance
* Work from home
* 8 hour shift
* Monday to Friday
Work Location: Hybrid remote in Lehi, UT 84043%58047475%
Keywords: Search Group Partners, Lehi , Inbound Call Center Representative, Other , Lehi, Utah
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