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Inbound Call Center Representative (Hybrid)

Company: SEARCH Group Partners, Inc.
Location: Lehi
Posted on: November 21, 2022

Job Description:

SEARCH Group Partners is seeking an Inbound Call Center Representative for one of our clients located in Lehi, UT.
Job Summary:
We believe that an excellent customer support team is the lynchpin between happy customers and a best-in-class product. In healthcare specifically, exceptional service is of the utmost importance, as it enables our members (patients) to access appropriate care.Successful candidates will have excellent communication, follow-through and data entry skills. If you like working in a fast-paced environment and demonstrating compassionate, genuine care for members and customers, this job is for you!
What you will do:

  • Answer inbound calls and make outbound phone calls to and from members, physicians and pharmacies while delivering a world class member experience.
  • Follow-up, resolve, and document issues related to the member interaction. Route inquiries needing further investigation to the appropriate department and conduct routine research as needed.
  • Educate members about their pharmacy benefits.
  • Deliver a one call resolution to our members by becoming an expert in the Pharmacy Benefits Management industry.
  • Demonstrate a patient centric mindset and a high sense of urgency to solve member requests.
  • Work with highly sensitive information while maintaining Personal Protected Information (PPI) and Health Insurance Portability & Accountability Act (HIPAA).
    Requirements:
    • Must be locally based as the role requires working onsite at our Lehi office.
    • During ongoing pandemic, hybrid office/ work from home rotation available
    • Requires 100% attendance during training period.
    • HS Diploma, GED or equivalent
    • 1+ years experience working within call center
    • Active listening, conversational speaking skills, with a high degree of empathy
    • Ability to multitask
    • Excellent verbal and written communication skills
    • Passion for helping people
    • Proficiency in Mac, and Google Suite
    • Monday through Friday work schedule, with rotating weekend and holiday shifts
      Preferred:
      • Prior experience with:Salesforce Service Cloud or other CRM tools
      • Call Center Phone Software (Talkdesk, etc.) With benefits or at a pharmacy
      • Employer benefits/ Insurance, prescriptions, medical billing
      • Resolving complex issues within a call center environment
        Benefits:
        • $19 per hour
        • Highly competitive wellness benefits including Medical, Pharmacy, Dental and Vision Insurance. We pay up to 90% for you and your family.
        • Fully paid Life insurance and Disability benefits
        • 3 weeks PTO
        • 401(k) Retirement Savings Program
        • Flexible Spending Benefits
        • Generous Paid Parental Leave benefits
        • Professional development, training and career growth opportunities
        • Well stocked kitchen

Keywords: SEARCH Group Partners, Inc., Lehi , Inbound Call Center Representative (Hybrid), Other , Lehi, Utah

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