Training Specialist

Company: Purple
Location: Lehi
Posted on: September 22, 2022

Job Description:

Purple is a digitally-native vertical brand with a mission to help people feel and live better through innovative comfort solutions. To us, comfort means more than great products, it means empowering every employee to feel comfortable being themselves. We believe your career at Purple will be a one-of-a-kind "Career in Comfort" because our workforce is one-of-a-kind. We are committed to a culture of collaboration where every voice is heard and understood. As an innovation company at our core, we believe a diversity workforce brings better insights, solutions and products and serves as the backbone to bettering our company. Join with us as we add to our team of exceptional individuals who will help us take over the world - one mattress at a time.

Job Summary

The Instructional Design and Training Specialist will work with leaders and subject matter experts in the contact center to design, develop, publish and deliver learning solutions that enhance the knowledge and effectiveness of our customer service professionals.

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

Essential duties Include the following. Other duties may be assigned to meet business needs.

* Leads new hire training classes, and other training courses as needed
* Designs and develops training materials and curriculum in the contact center
* Helps designs, develop and deliver new employee training
* Creates engaging learning activities and compelling course content to address on-going training needs in the contact center
* Establishes criteria to judge learner's performance, and develops assessment instruments
* Develops supplemental materials and resources to aid in the reinforcement of learning in the contact center
* Assembles and maintains a library of all curriculum and content
* Defines metrics and measures to evaluate the impact and effectiveness of learning programs against pre-defined goals
* Collaborates with leaders across the organization to ensure that appropriate training materials and curriculum are in place and delivered prior to new marketing initiatives, product launches or business expansions



EDUCATION/EXPERIENCE REQUIREMENTS

* BA/BS (or equivalent experience and training)
* Two years experience delivering training (preferably in a contact center or customer service environment)
* Deep experience with e-learning tools and applications (LMS)
* Proficient in Word, Excel, and Power Point
* Relevant certifications (e.g. CPTM) preferred

KNOWLEDGE, SKILLS, AND ABILITIES REQUIREMENTS

To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position.

* Advanced and dynamic presentation/facilitation skills, with the ability to engage audiences in learning topics
* Outstanding organization skills
* Excellent oral and written communication skills and the ability to effectively communicate with a diverse audience at every level of the organization
* Ability to effectively perform in a fast paced, deadline oriented work environment
* Strong understanding of contact center and customer service metrics
* Ability to work independently on projects and as a member of a team
* Ability to multi-task, organize and prioritize workload

BENEFITS AND PERKS

* Medical, Dental, Vision


* 401(k) Match


* Generous PTO


* Market Money


* Earn a Mattress


* Purple Swag


* Amazing Purple Products



WHY WORK AT PURPLE?

* Make your mark: We value innovative thinking. At Purple, you will be empowered to bring your ideas to life as we work together to improve people's lives through comfort.


* Gain unique experience: Be a part of one of the fastest growing companies in Utah! The contributions you make will matter at Purple as the company continues to grow with you.


* Awesome culture: Join the tight-knit team at Purple and you can enjoy working alongside industry experts, making close friends, and annual employee appreciation events.



Purple provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment.

Keywords: Purple, Lehi , Training Specialist, Other , Lehi, Utah