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Call Center Representative

Company: Mumba Technologies
Location: Lehi
Posted on: September 20, 2022

Job Description:

We believe that an excellent customer support team is the lynchpin between happy customers and a best-in-class product. In healthcare specifically, exceptional service is of the utmost importance, as it enables our members (patients) to access appropriate care.

Successful candidates will have excellent communication, follow-through and data entry skills. If you like working in a fast-paced environment and demonstrating compassionate, genuine care for members and customers, this job is for you!

What you will do:

Answer inbound calls and make outbound phone calls to and from members, physicians and pharmacies while delivering a world class member experience.
Follow-up, resolve, and document issues related to the member interaction. Route inquiries needing further investigation to the appropriate department and conduct routine research as needed.
Educate members about their pharmacy benefits.
Deliver a one call resolution to our members by becoming an expert in the Pharmacy Benefits Management industry.
Demonstrate a patient centric mindset and a high sense of urgency to solve member requests.
Work with highly sensitive information while maintaining Personal Protected Information (PPI) and Health Insurance Portability & Accountability Act (HIPAA).

What you will bring :

RequiredMust be locally based as the role requires working onsite at our Lehi office.
During ongoing pandemic, hybrid office/ work from home rotation availableRequires 100% attendance during training period.

HS Diploma, GED or equivalent
Active listening, conversational speaking skills, with a high degree of empathy
Ability to multitask
Excellent verbal and written communication skills
Passion for helping people
Proficiency in Mac, and Google Suite
Flexibility to work schedules from Monday to Friday, with rotating weekend and holiday shifts

PreferredPrior experience with:Salesforce Service Cloud or other CRM tools
Call Center Phone Software (Talkdesk, etc.)
Working within call center or pharmacy
Employer benefits. Insurance, prescriptions, medical billing
Resolving complex issues within a call center environment

Keywords: Mumba Technologies, Lehi , Call Center Representative, Other , Lehi, Utah

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