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Customer Support Representative - Utah

Company: LendingClub
Location: Lehi
Posted on: September 20, 2022

Job Description:

\ \ \ Must live within 75 miles of the office\ \ \ At LendingClub, we take pride in helping our potential borrowers improve their financial health through our ethos of service: Lending Care. As leaders in the market, we seek individuals who are inspired by our vision, and embody our values.By joining the Member Engagement team, you'll have the opportunity to empower those who strive to achieve financial success. You will be a guide to our borrowers as they start a relationship with LendingClub and join "America's Financial Health Club". In this role, you'll experience a dynamic call center experience where we provide best-in-class, nonstop member interactions via phones, email and chat, through three simple principles: "Build a Relationship, Make It Easy, and Think Ahead." What You'll Do Take inbound phone calls for new members who need support in completing applications, adjusting payment amounts and dates, completing To-Do lists to get their loans approved - typically leading to 65 - 75+ calls per day Guide the potential borrower through the application process, while providing empathetic and professional customer service Listen and seek to understand the potential borrower's goals/loan needs and tailor specific solutions using LendingClub Products Simplify complex processes and financial concepts and make it easy for our potential borrowers to grasp Adapt to new situations by thinking critically, being adaptable, and paying attention to detail Have a strong understanding of financial products/services with the ability to clearly convey product value via phone calls, chats and emails Help borrowers sort through their available options and make a decision that best benefits them financially as well as emotionally Be able to describe and present a full variety of relevant LendingClub products, messages and offers, including driving our members to the digital experience proactively or encouraging them to investigate the full suite of product offerings that could benefit them Compensation includes a base hourly rate and may include performance pay structure (based on eligibility) Pay for the position: $17.50/hr base + monthly performance-based bonuses. Avg earnings $19-20/hrSchedules for the position (subject to change) 7:00AM - 3:30PM Mon - Fri 7:30AM - 4:00PM Mon - Fri 8:00AM - 4:30PM Mon - Fri_This position is considered work from home, which requires you to reside within 75 miles of our Lehi office._ About You You are someone who derives joy from interacting with others You are competitive on both an individual and team level. You love a challenge, and you are especially motivated by numbers. You have an interest in learning skills in negotiation and customer interaction that will help you for the rest of your career Comfortable with technology and capable of handling back-to-back phone calls and rapid switches between phone, email, and chat communications You identify with the Lending Care principles and are committed to upholding a reputation of delivering best-in-class service You are timely and reliable, as it is important to adhere to your daily schedule Available to work early mornings or weekends as business needs dictate You have: Great customer service skills and have a true enjoyment from working with a variety of different people Interest in learning influence, negotiation, and the psychology of financial decisions Familiarity with CRM platforms Ability to build relationships and focus on customer experiences Working Conditions Required to be on the phones, work on a computer and at a desk for extended periods of time including viewing a screen, using a mouse, manipulating a keyboard and wearing a headset. Must be able to function effectively in a dynamic fast-paced call center environment where natural and regular work stressors can occur. What Makes LC different: _A great place to build your career_We want you to learn and grow with us, and we love to promote from within the company. On-boarding programs, on-the-job training, career-development sessions, and performance check-ins keep you on a path toward the next level._We celebrate individuality_Employee resource groups like our women's, veterans, Latinx, and LGBTQ groups offer more ways to feel connected and supported within our LendingClub community._You are worth it_In 2019, 2020 & 2021 we were awarded the Top Workplace in Utah by the Salt Lake Tribune. We want every employee to feel valued. One way we do that is through our generous compensation and benefits package, generous paid time off, wellness programs with cash incentives, and more!Position ineligible for visa sponsorship.

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_LendingClub is an equal opportunity employer and dedicated to diversity, equity, and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), gender, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status, political views or activity, or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system. __We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or accommodation due to a disability, please let us know!_Job Type: Full-timePay: $17.50 per hourBenefits: 401(k) Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Paid training Parental leave Vision insuranceSchedule: 8 hour shift Day shiftSupplemental pay types: Bonus payCOVID-19 considerations:LendingClub is currently working from home due to COVID-19, but we are asking for flexibility going forward as circumstances change and we determine to transition teams back to work in the office.Application Question(s): Are you living within 75 miles of our Lehi UT office?Experience: Customer service: 1 year (Preferred) Call center: 1 year (Preferred)Work Location: One location

Keywords: LendingClub, Lehi , Customer Support Representative - Utah, Other , Lehi, Utah

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