BI Implementation Specialist

Company: Grow
Location: Lehi
Posted on: July 29, 2022

Job Description:

ABOUT USGrow.com is the #1 business intelligence (BI) platform for SMBs. Our goal is to make it easy and affordable to visualize and share business performance in real-time. We get constant customer feedback like, "We thought we were hunting for something that didn't exist until we found Grow."WHAT YOU'LL DOGrow is looking for intelligent, driven people who will join us in making a difference. Our Customer Success department is split into three teams: BI Engineers, Implementation Specialists, and Product Support. The right candidate will use their previous SaaS, data analysis, and/or customer support experience to assist clients in one of the three teams. RESPONSIBILITIESImplementing new customers by helping them prep their data and create dashboards and metrics in the Grow platform to find value in the product.Teach them BI and Data Best Practices to ensure long-term success with our product.Managing customer relationships and expectations during implementation by helping them resolve issues, answering questions and concerns, training them on new products and features, help clients continually improve the value they get from their data, etc.Supporting customers by helping troubleshoot issues with the Grow platform, building new data connections and metrics, and delivering exceptional customer service.WHAT YOU NEED TO GET THE JOB DONEA deep desire to help people, especially our customers as they utilize BI, sometimes for the first timeHungry attitude and drive to make an impact in an up-and-coming companyConfidence to make recommendations to clientsGritty work ethic to do whatever it takes to get the job doneAbility to manage and prioritize your time and efforts for maximum efficiencyAbility to think analytically, and to evaluate and solve complex and unique customer problemsAbility to learn new technologies: Grow, SQL, Salesforce, Shopify, Slack, etc.Attention to detail-you may be working on different types of projects, problems, and requests for different customers at onceWHAT WILL MAKE US REALLY LOVE YOUPrevious data analysis experiencePrevious customer support or account management experiencePrevious experience working in the tech/SaaS industriesKnowledge of SQL, Salesforce, API Connections (Hubspot, Shopify, Google Analytics, etc.) Slack-all pluses, but not requiredSelf-starter who loves to dig into a problem and really owns finding solutions for their customersWHAT YOU'LL LOVE ABOUT USUnlimited PTOActive learning environment with time and resources to grow your skillsGenuine work/life balanceWe are a small, scrappy team where every member has a big impactGreat health benefits (medical with HSA options, dental, vision, life insurance, disability)

Keywords: Grow, Lehi , BI Implementation Specialist, Other , Lehi, Utah