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Implementation Specialist

Company: iDrive Logistics
Location: Lehi
Posted on: June 18, 2022

Job Description:

Located in Lehi, UTFull-Time, On-siteRange: $50,000-$58,000
SummaryClient Onboarding Specialist will work with businesses to assist them through the onboarding process and set them up for success on our platform. Position will serve as the primary contact for customers, from product demonstration to product launch. Provide configuration services and expertise throughout the onboarding process by working directly with client and technical team to ensure a seamless integrationWhat you will do:

  • Lead the customer onboarding experience from beginning to end for assigned clients
  • Exceeding customer expectations by providing an individually tailored service experience.
  • Provide customers with knowledge regarding software functionality and best practices.
  • Identify and reproduce software defects for submission to development during client onboarding process.
  • Identify and resolve customer incidents via incoming calls, emails, etc. during client onboarding process.
  • Coordinate and execute on all efforts internally on behalf of the client to resolve any onboarding gaps, answer questions, complete requests ensuring the right resources are engaged timely to best serve the client
  • Proactively communicate roadblocks to leadership that might be hindering clients onboarding satisfaction or client success
  • Ensure long-term satisfaction by identifying and helping to implement operational improvements.
  • Maintain working knowledge of an ever-evolving software solution as a product expert
  • Updates and maintains reports during onboarding process for customers and key internal contacts.
  • Provides backup support to other client experience team members.
  • Works directly with escalation engineers to assure resolution of critical customer issues.
  • Provide and participate in technical training and knowledge transfer for new or complex products.
  • As directed, performs special projects.
  • Some travel may be required.Qualifications
    • Quick to learn new technology
    • 2+ years relevant work experience in customer-facing SaaS Account Management, Implementation, Technical Support, Consulting, Workflow Management and/or Project Management role
    • Demonstrated history of MS SQL experience / knowledge required.
    • Warehouse and/or transportation experience a plus, but not required.
    • Strong organizational, prioritization, and time management skills
    • Programming experience / knowledge (Java Script, HTML) helpful.
    • Self-motivated, demonstrating an ability to assume responsibility and work autonomously
    • Excellent verbal and written communication skills; on the phone with and emailing clients every day
    • A team player, able to handle ambiguity, anticipate and react to changes in a rapidly evolving environment
    • Ability to comprehend and explain technical concepts, especially to non-technical peopleBenefits
      • iDrive prides itself in putting their employees first. - Open and transparent culture
      • Awesome opportunities for career growth
      • 401k with a competitive matching contribution plan
      • Generous PTO
      • Great medical, dental, vision benefits
      • Life insurance, long and short-term disability coverage
      • Paid maternity leave
        iDrive LogisticsiDrive Logistics has led the market in delivering innovative small-parcel supply chain solutions since 2008. iDrive's pioneering small parcel spend management methodologies and proprietary business intelligence platform assists companies in managing transportation expenses while enhancing supply chain visibility. iDrive takes pride in providing their clients with the tools and guidance necessary to design the most efficient supply chains, with an eye towards spend management and operational improvements. iDrive is driven by the knowledge that their efforts are enhancing customer experiences, giving e-commerce companies a competitive landscape to play in, and affording clients more time and a larger budget to focus on what they do best. iDrive plans on adding 20+ Million square feet to their 3PL Network over the next 24 months. iDrive clients always have a leg up on their direct competition due to having the best strategies, technologies and spend controls within their supply chains.

Keywords: iDrive Logistics, Lehi , Implementation Specialist, Other , Lehi, Utah

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