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AHJ Researcher

Company: SOLO
Location: Lehi
Posted on: May 15, 2022

Job Description:

Research Department: The research department is the heart of the proposal-saving calculations and CAD Accuracy. In order to properly create a proposal we have to have the most up-to-date rates provided by the utility company. The same goes for our CAD Design; jurisdictions are ever-changing and our jurisdiction team ensures we are always designing to code.

Job Description: At Solo, the Research Specialist is responsible for on-boarding new customers in their active Jurisdictions and Utility Service Providers. The Research Specialist is also responsible for preparing customer specific contractor profile as well as Utility and AHJ DocuSign templates.

Key Responsibilities:


  • Answering jurisdiction customer phone calls and emails
  • Helping facilitate, analyze, and resolve (i.e. troubleshoot) customer issues relating to AHJ and Utility
  • Research AHJs and Utilities as assigned
  • Expanding our Jurisdiction/Utility Database
  • Conducting quarterly maintenance on all Jurisdiction/Utility Profiles
  • Filling out Building Permit Applications in DocuSign
  • Building out templates in DocuSign
  • Always looking for ways to improve our processes
  • Always looking for ways to improve customer experience
    Qualifications and Skills:

    • Previous customer service experience
    • Professional phone presence
    • Ability to operate multiple software platforms
    • Typing skills (40 wpm or higher)

      Preferred:

      • Adaptable to new technology
      • Strong desire and passion to help and serve others
      • Detail Oriented
      • Independent Worker
      • Strong organization and time management skills
      • Friendly with good communication skills and willing to ask questions

        Hours and Compensation:
        Full-time position, $14-$16 per hour, based on experiencePI173020306

Keywords: SOLO, Lehi , AHJ Researcher, Other , Lehi, Utah

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