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Jr. Proposal Support Specialist

Company: SOLO
Location: Lehi
Posted on: May 15, 2022

Job Description:

About SOLO: SOLO is an industry leader in the residential solar space that specializes in creating dynamic, customizable proposals for both roofing and solar services. Started in 2018, SOLO has rapidly grown at a rate of 3x per year with no signs of slowing down. We accomplish this by delivering best-in-class operational support through our proprietary software platform that provides proposals, closing documents, CAD, and permitting products, allowing our clients to scale quickly and efficiently while improving the bottom line. Our commitment to our employees is to create a fun, upbeat environment in which creativity, dedication, and hard work can thrive. Most of all, we value your input! Job Description: As a Proposal Support Specialist you will work closely with all departments across the company to ensure SOLO provides world class customer service. Proposal Support Specialists will be responsible for the overall success of our client base by answering phone calls, text messages, and emails. While phones are the primary responsibility, this is not a call center! Proposal Support Specialists should expect an average of 20 phone calls per day. While not on the phone, common responsibilities include processing development request forms, updating solar proposal templates, and improving our standard processes. Job Responsibilities:

  • Answer inbound customer phone calls, texts and emails.
  • Updating client's solar proposal template with various pricing and equipment.
  • Helping facilitate, analyze, and resolve (i.e. troubleshoot) customer issues.
  • Answer common billing questions and general day-to-day concerns.
  • Processing development request forms.
  • Providing product support. Skills/Qualifications:
    • Previous customer service experience (1-2 years preferred).
    • Typing skills (40 WPM or higher).
    • Professional phone etiquette and presence.
    • Excellent communication skills.
    • Active learner who is not afraid to ask questions. Compensation/Benefits:
      • Medical, Dental, and Vision Insurance
      • Health Savings Account (HSA) with Employer Match
      • Short and Long Term Disability
      • Company Paid Life Insurance
      • Accident Insurance
      • Hospital Indemnity
      • 401(k) program with Company Match
      • $15.00 - $17.00 hourly rate.
      • Paid Time Off (PTO).
      • Opportunity for growth - we promote from within!
      • Many onsite benefits - gym, chiropractor, teeth whitening, counselor and more! PI173020539

Keywords: SOLO, Lehi , Jr. Proposal Support Specialist, Other , Lehi, Utah

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