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AHJ Researcher

Company: SOLO
Location: Lehi
Posted on: May 14, 2022

Job Description:

Research Department: The research department is the heart of the proposal-saving calculations and CAD Accuracy. In order to properly create a proposal we have to have the most up-to-date rates provided by the utility company. The same goes for our CAD Design; jurisdictions are ever-changing and our jurisdiction team ensures we are always designing to code.

Job Description: At Solo, the Research Specialist is responsible for on-boarding new customers in their active Jurisdictions and Utility Service Providers. The Research Specialist is also responsible for preparing customer specific contractor profile as well as Utility and AHJ DocuSign templates.

Key Responsibilities:

Answering jurisdiction customer phone calls and emails
Helping facilitate, analyze, and resolve (i.e. troubleshoot) customer issues relating to AHJ and Utility
Research AHJs and Utilities as assigned
Expanding our Jurisdiction/Utility Database
Conducting quarterly maintenance on all Jurisdiction/Utility Profiles
Filling out Building Permit Applications in DocuSign
Building out templates in DocuSign
Always looking for ways to improve our processes
Always looking for ways to improve customer experience
Qualifications and Skills:

Previous customer service experience
Professional phone presence
Ability to operate multiple software platforms
Typing skills (40 wpm or higher)

Preferred:

Adaptable to new technology
Strong desire and passion to help and serve others
Detail Oriented
Independent Worker
Strong organization and time management skills
Friendly with good communication skills and willing to ask questions

Hours and Compensation:
Full-time position, $14-$16 per hour, based on experiencePI173020201

Keywords: SOLO, Lehi , AHJ Researcher, Other , Lehi, Utah

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