AHJ Researcher

Company: SOLO
Location: Lehi
Posted on: May 12, 2022

Job Description:

Research Department: The research department is the heart of the proposal-saving calculations and CAD Accuracy. In order to properly create a proposal we have to have the most up-to-date rates provided by the utility company. The same goes for our CAD Design; jurisdictions are ever-changing and our jurisdiction team ensures we are always designing to code.Job Description: At Solo, the Research Specialist is responsible for on-boarding new customers in their active Jurisdictions and Utility Service Providers. The Research Specialist is also responsible for preparing customer specific contractor profile as well as Utility and AHJ DocuSign templates.Key Responsibilities:Answering jurisdiction customer phone calls and emailsHelping facilitate, analyze, and resolve (i.e. troubleshoot) customer issues relating to AHJ and UtilityResearch AHJs and Utilities as assignedExpanding our Jurisdiction/Utility DatabaseConducting quarterly maintenance on all Jurisdiction/Utility ProfilesFilling out Building Permit Applications in DocuSignBuilding out templates in DocuSignAlways looking for ways to improve our processesAlways looking for ways to improve customer experienceQualifications and Skills: Previous customer service experienceProfessional phone presenceAbility to operate multiple software platformsTyping skills (40 wpm or higher)Preferred:Adaptable to new technologyStrong desire and passion to help and serve othersDetail OrientedIndependent WorkerStrong organization and time management skillsFriendly with good communication skills and willing to ask questionsHours and Compensation: Full-time position, $14-$16 per hour, based on experiencePI173020234SDL2017

Keywords: SOLO, Lehi , AHJ Researcher, Other , Lehi, Utah