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Service Desk I (20273)

Company: Carrus
Location: Lehi
Posted on: November 18, 2021

Job Description:

About Carrus We help people improve their lives and advance their careers through exceptional, online healthcare learning. Our two training and continuing education solutions, CareerStep and CareerCert, are designed to meet the distinct needs of future and current healthcare workers. CareerStep provides online healthcare training for people who are training for their first jobs in the field, working to advance their careers, or educating classrooms of potential professionals. CareerStep programs are user-friendly and accredited, so learners can quickly gain the knowledge they need to start improving peoples lives (beginning with their own). Through accredited courses and comprehensive programs, CareerCert helps practicing healthcare professionals close skill gaps, obtain certification and licensing, and stay up to date on the latest and best treatments and techniques. CareerCert is raising the level of professional learningfor the health of patients, for the health of careers. Haven't heard of us yet? You will! Check us out at Carruslearn.com NOW.. about the job Have a direct impact on our business: As a Service Desk Technician, you will be a member of a fast moving, innovative and security minded team delivering an exceptional level of service and uptime to the organization. You are highly collaborative and strive for excellence in the work in which you, and your team, are involved. You understand that the foundation built by the service desk team is an essential requirement for the success of the employees and the organization. A Day in the Life 90% Support Supporting and maintaining the IT services available to our employees will encompass the majority of your day.

  • Directly interface with the employees at Carrus via phone, IM, email and the ticketing system.
  • Meet service SLAs for incidents and requests including time to first response and time to resolution.
  • Troubleshooting to restore services to their functional state. 2% Design
    • Active role in the brainstorming and evaluating process. Your opinion matters.
    • Input into the user experience to help inform IT Services design and improvement. 3% Create
      • Assisting with physical installation of servers, network devices, printers, workstations, monitors, and other types of technology hardware. This may include work in the datacenter as well as preparations around the office. 5% Deliver
        • Putting the services created into production is the delivery phase.
        • Assist with implementation deliverables.
        • Performs active part in training sessions for users concerning newly implemented technologies. In order to be successful in this role, youll need to have the following competencies, skills, and experience. Competencies Customer focus: Building strong customer relationships and delivering customer-centric solutions. Action oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm Collaborates: Building partnerships and working collaboratively with others to meet shared objectives. Ensures Accountability: Holding self and others accountable to meet commitments Skills
          • Experience within IT related field
          • Experience working with Windows desktop, Mac OS, Microsoft Office products and G Suite collaboration tools preferred
          • Familiarity with cloud-based collaboration tools such as Office 365 or G-Suite preferred
          • Familiarity with ITIL methodologies and basic Agile development frameworks is a bonus
          • Experience with navigating ticketing systems utilized for organizing incidents and requests
          • E-Learning and related technology product experience a bonus
          • A passion for Service Desk and meeting the needs of our employees.
          • you belong to an excellent and diverse team responsible for designing, implementing and enforcing our policies and procedures
          • you support systems capable of being secure, automated and scalable with a focus on constant improvement
          • you care deeply about customer service and the level of satisfaction our employees experience
          • you listen to business requirements and forge solutions
          • you help bear the culture of quality and insist on the highest standards
          • you are direct and transparent, earn trust, and value accountability Benefits
            • Insurance: Vision, Medical, Dental
            • 401(k) plan with company match
            • Company paid life insurance day 1
            • Employee Assistance Program
            • Paid Holidays
            • Onsite gym
            • Self-managed PTO
            • Work from home options For more information about our company and what we do, check out our website at www.carruslearn.com.

Keywords: Carrus, Lehi , Service Desk I (20273), Other , Lehi, Utah

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