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Account Manager

Company: Verisk Analytics
Location: Lehi
Posted on: June 12, 2021

Job Description:

With a history of impressive growth, an innovative culture, and offering industry-leading solutions, Verisk Analytics is an amazing place to work and make a difference. In 2018, Forbes magazine named Verisk to its World's Best Employers list and, in 2017, to its World's Most Innovative Companies list for the third consecutive year. We also earned the Great Place to Work Certification for the third consecutive year in recognition of our outstanding workplace culture. Verisk is a leading data analytics provider serving customers in insurance, energy and specialized markets, and financial services. Using advanced technologies to collect and analyze billions of records, Verisk draws on unique data assets and deep domain expertise to provide first-to-market innovations integrated into customer workflows. We've been delivering predictive analytics and decision support solutions to our customers for nearly 50 years, helping them protect people, property, and financial assets. At Verisk, you'll be part of an organization that's committed to serving the long-term interests of our stakeholders, including the communities where we operate. At Verisk, you can build an exciting career with meaningful work; create a positive and lasting impact on the business; and find the support, coaching, and training you need to advance your career. Our culture of innovation means your ideas on how to improve our business will be heard. As key contributors to our success, our team members enjoy working in a business-casual, collaborative environment that offers state-of-the-art resources, advanced technologies, and an excellent benefits package. Partners with sales executive and acts as liaison advocate between assigned accounts (small to mid-sized) and Xactware at all levels. Manage implementation projects (pre- and post-sales) and document customer workflows. Gain in-depth knowledge of clients' processes, procedures, infrastructure and support needs. Ensure customer satisfaction and resolution of all post-sales issues: technical or non-technical. Ensure proper entitlement for customer contacts (key codes, XA accounts, eSC accounts, profiles, training, etc.). Pro-actively send monthly reports: support issues, tips & tricks, and market trends. Promote custom projects that improve client's workflow efficiencies and increase Xactware revenue. Participate in semi-annual meetings as needed. Some travel required to visit assigned accounts when appropriate. Completes all responsibilities as outlined on Performance Plan. Completes all special projects and other duties as assigned. Must be able to perform duties with reasonable accommodation. 4 years in a service role that focuses on the targeted product domain Product specialist or training competency within the targeted product domain Met or exceeded customer satisfaction scores while working in a service or training role BA/BS in business or related technical field and/or equivalent experience preferred 2 years maintaining customer relationships in a service or training role 3 years assisting with and/or managing projects, a portfolio of accounts and/or equivalent work-related experience Maintain and build relationships with customers as well within your internal and external departments Strong organizational, planning and coordination skills Ability to manage priorities, work independently, meet tight deadlines and achieve targets Ability to train, manage and motivate personnel who are not your direct reports Strong communication and interpersonal skills and ability to deliver presentations to high level executives Strong ability to execute a plan and accomplish goals Exceptional problem solving, analysis and negotiating skill Proficient with MS Office, Visio, Excel, MS PowerPoint & internet technologies Knowledge of the industry that the targeted product set serves LI-ND1 Verisk Analytics is an equal opportunity employer. All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. http://www.verisk.com/careers.html Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Keywords: Verisk Analytics, Lehi , Account Manager, Other , Lehi, Utah

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