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Manager of Customer Success

Company: Jobleads
Location: Lehi
Posted on: June 12, 2021

Job Description:

planHub is a pre-construction bidding marketplace helping general contractors, subcontractors, and suppliers connect and grow their businesses. Built for tradesmen in mind, planHub is designed around the user workflow to help boost productivity, maintain deadlines, increase revenue, and create relationships for general contractors, suppliers, and subcontractors. Easily post projects or submit bids with anytime-anywhere collaboration for every commercial construction trade. Our planHub family has grown and evolved over the past 10 years, and we have no intentions of slowing down.Our employees are our success, and we foster a dynamic workplace culture that attracts talent, drives engagement, increases performance, invests in employees' career development, all while having fun doing it! So, if you have that entrepreneurial spirit, are innovative, passionate about what you do, and are driven by the need to stretch yourself to make an immediate business impact, all while learning and growing as part of a great team, join us! We are currently looking for a dynamic, self-driven leader that will answer the call of stewardship by designing, building and managing a team of "customer first" focused Market Development Representatives. The primary function of this key team is to grow usage and retain customers of the PlanHub Network. This is accomplished by executing a proactive, reactive and strategic customer support program. Candidates must have strong operational leadership expertise, accountability management skills and the ability to work in a "fast paced" flexible environment. Candidates must be self-driven individual that's comfortable working in a growing and evolving business and industry. PlanHub is the fastest growing construction software company in the United States which presents many advancement opportunities. We're also proud of our 100% employee satisfaction rating and certified as a "Great Place to Work." Responsibilities include but are not limited to: Lead a team of 10 - 15 Market Development Representatives Data & analytic report building Manage various customer centric motions and roles within the team Build processes and structure for a fast paced & volume focused strategy Design, build and execute CRM reporting and other reporting KPI metrics Present team performance results to senior leadership team Conduct individual performance reviews & other standard leadership tasks Occasionally contact general contractors and sub-contractors to drive increased product usage and customer retention. Position Requires: 5 + years of Operational customer success experience 2+ years of Operational leadership experience Excellent CRM and Excel reporting skills Excellent communication and organizational skills The ability to work independently and in a collaborative team environment Comfortable with Microsoft Outlook, Word, Excel, Adobe Reader, Google Chrome and other internal system tools Associates or bachelor's degree preferred Experience working within the construction industry is a plus What's in it for you: The opportunity to join a dynamic team that was awarded the Great Places to Work designation in 2020 and make and immediate impact as planHub moves to dominate the industry! The opportunity to advance into higher level positions with experience and performance. We offer competitivecompensation with an on-target base, commission and bonus program. In addition to, we also include an excellent benefit package with medical, dental, vision and life insurance, generous paid time off, 401(k) plan with company match and many more planHub perks.

Keywords: Jobleads, Lehi , Manager of Customer Success, Other , Lehi, Utah

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