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Customer Support Professional- Emerging Business

Company: Ancestry Inc.
Location: Lehi
Posted on: June 12, 2021

Job Description:

About Ancestry:When you join Ancestry, you join a human-centered company where every person's story is important. We believe that by discovering the struggles and triumphs of our past, we can foster deeper bonds and more meaningful connections among families and communities. Our talented team of scientists, engineers, genealogists, historians, and storytellers is dedicated to empowering customers around the world from all backgrounds on their journeys of personal discovery.With more than 27 billion digitized global historical records, 100 million family trees, and 18 million people in our growing AncestryDNA database, Ancestry helps customers discover their family story and gain a new level of understanding about their lives. Passionate about dedicating your work to enriching people's lives? You belong at Ancestry.Ancestry is looking for a Customer Service Professional who can support our members who use Fold3 and Newspapers.com. This is a full-time position with a possible schedule of Monday-Friday between the hours of 8am-6pm. This is a small team that connects with our members primarily through email and phone calls. The right individual will provide outstanding support through empathy and a high level of communication skills. Common member questions include help with billing issues and general assistance in using the websites.Individuals who are successful in this position are committed to providing stellar customer service experiences and have a proven track record of accomplishment in previous employment. We're waiting to hear from youWhat You'll Do: History of meeting or exceeding company goals and metrics in previous employment Ability to work independently and self-manage in addition to being a contributing member of a team Consistently handle inbound phone and email customer contacts in an empathetic, efficient, and effective manner Provides answers to members by identifying technical problems; researching answers; guiding members through corrective steps Demonstrate a pleasant phone and email presence while also remaining professional and courteous throughout all member interactions Enjoy working in a positive and thriving company culture where individual excellence is valuedWho You Are: Previous work history in a relevant customer service environment High School completion required (some college or degree is preferred) Accurately type 35 words per minute Demonstrate superior verbal and written communication skills Familiarity navigating websites and awareness of internet capabilitiesAdditional Information:Ancestry is an Equal Opportunity Employer that makes employment decisions without regard to race, color, religious creed, national origin, ancestry, sex, pregnancy, sexual orientation, gender, gender identity, gender expression, age, mental or physical disability, medical condition, military or veteran status, citizenship, marital status, genetic information, or any other characteristic protected by applicable law. In addition, Ancestry will provide reasonable accommodations for qualified individuals with disabilities.All job offers are contingent on a background check screen that complies with applicable law. For San Francisco office candidates, pursuant to the San Francisco Fair Chance Ordinance, Ancestry will consider for employment qualified applicants with arrest and conviction records.Ancestry is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Ancestry via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Ancestry. No fee will be paid in the event the candidate is hired by Ancestry as a result of the referral or through other means. by Jobble

Keywords: Ancestry Inc., Lehi , Customer Support Professional- Emerging Business, Other , Lehi, Utah

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