Guest Experience Manager
Company: Costa Vida
Posted on: June 12, 2021
Costa Vida is
seeking a Guest Experience Manager who
for addressing the overall needs of Costa Vida's guests
exceptionally and professionally. This individual's job duties
include responding to and addressing guest concerns, gathering
restaurant feedback, and creating ways to improve the guest
experience. Looking after guests is the focus of their work, the
Guest Experience Manager works with various platforms to assist
with guest relations, social media reviews, franchise relations,
and reward systems. This position requires an individual who has
strong communication skills and displays excellent problem-solving
This position has
full-time availability and makes a
competitive salary between $49,000 to $60,000
salary. Full-time positions have benefits including
dental, vision, life
insurance, unlimited PTO, and a
401(k)-matching plan. This position will be working at the
Lehi Corporate Office. If you are looking for a fun, fast-paced,
and team-centered environment, apply today!
REPORTS TO: VP of Company
THE ESSENTIAL ACTIONS THAT WILL MAXIMIZE SUCCESS FOR THIS POSITION
- Responds to and
addresses guest concerns, restaurant feedback, and creates ways to
improve the guest experience.
- Manages the
Operations Support Manager position who manages the day-to-day
guest call and complaints.
- Monitors online
guest reviews on social media platforms and shares guest feedback
with the operations support team and marketing team.
- Collaborates with
other company's management team members to establish policies and
procedures in dealing with guests.
- Identifies ways to
improve the guest experience for the brand.
- Follows up and
works with team members at corporate and franchise stores to ensure
that team members are responding to guests' requests.
operational problems within the defined policies, procedures, and
- Documentaries where
operational efficiencies can be improved.
- Manages the vendor
relationship with the guest service provider.
- Works with training
to ensure restaurants know and understand the guest and team member
- Creates a monthly
communication newsletter for corporate and franchise
- Gathers brand news
and announcements from various platforms and organizes that content
into a monthly communication newsletter.
- Communicates and
improves operational efficiency and cost-effectiveness.
- Develops content
based upon Costa Vida brand topics of interest, identifies
operational training and highlights best practices.
- Proofread content
for errors and inconsistencies with corporate and franchise
customers' needs and recommends content that addresses those
- Manages various
platforms to assist with guest relations, social media reviews,
franchise relations, gift cards, restaurant ordering, and reward
- Runs reports,
analyze data and identifies guest experience trending needs in
- Assists operating
partners and managers with guest relations, brand scorecards, and
- Monitors social
media reviews and updates store content information and runs
reports on areas for improvement.
- Adds, supports, and
maintains franchise tools.
- Manages team member
experience platform and assists human resources and operations in
- Works with data
analytics team to identify guest and team member
- Manages the team
member survey process and communications.
- Some college.
Preferably a bachelor's degree.
- Minimum 2 years of
customer service management experience.
- Knowledge of
computers including email systems, Microsoft Office
- Bilingual language
skills a plus.
problem-solving, and organizational skills.
ARE YOU READY TO
JOIN OUR TEAM?
If you are ready to build valuable relationships with a work-family
worth bragging about, please fill out our initial 3-minute,
mobile-friendly application. We look forward to meeting
Job Posted by ApplicantPro
Keywords: Costa Vida, Lehi , Guest Experience Manager, Other , Lehi, Utah
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