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Director of UX Design

Company: Vivint Smart Home, Inc.
Location: Lehi
Posted on: June 12, 2021

Job Description:

Job Description

Our mission is to redefine the home experience through intelligently designed products and services delivered to every home by people who care.

Who Are We:

Vivint Smart Home is the leading provider of smart home services in North America. Vivint delivers an integrated smart home system with in-home consultation, professional installation and support delivered by its Smart Home Pros, as well as 24-7 customer care and monitoring. Dedicated to redefining the home experience with intelligent products and services, Vivint serves more than one million customers throughout the U.S. and Canada. Vivint is the largest tech employer in Utah, a certified Great Place to Work, and one of Fast Company's World's 50 Most Innovative Companies for 2017.

Vivint is looking for a dynamic Director of UX Design to partner with product and engineering to drive and deliver key strategic experiences for our customers. The ideal candidate.....

  • Is passionate about understanding people and designing product experiences for them
  • Is pragmatic, but not averse to taking risks
  • Is open-minded, able to learn quickly, communicate clearly, and have the capacity to get things done even when the task is less defined
  • Is team focused, enjoys collaborating with other designers, product managers, and engineers to deliver experiences that provide everyday value to consumers
  • Can quickly prototype ideas to receive regular feedback on their design process
  • Is solution-minded, and confident they can solve any problem that's handed to them

The day-to-day

  • Work with the Product, Engineering and Design teams to distill complicated problems into simple, minimal solutions in our environment
  • Partner with the product manager to discover, define, and deliver mission critical experiences that fuel subscriber growth and enable customers to create the world's most convenient smart homes
  • You'll help support a delivery team as well as coach and mentor other designers on your team
  • Work with product and tech leads to build and support a world-class product team culture.
  • Rapidly iterate product concepts through user testing, high fidelity mocks & prototypes, user journey maps, storyboards, and more.
  • Advocate for the customer through research, insights, and regular contact with our customer-base
  • Work closely with product management and engineering teams to implement designs
  • Maintain and continuously improve Vivint's mobile app component library, clearly documenting patterns and ensuring consistent implementation of the system throughout our apps
  • Use Sketch and other modern design tools to design, prototype, and communicate your ideas clearly, get rapid feedback, and ensure a high degree of execution on final solutions.
  • Think strategically about our business, and our Smart Home customers.

Qualifications

  • Proven history of designing consumer-facing experiences that delight customers and solve real business problems
  • Expertise in user experience, interaction design, and building prototypes for a consumer facing product
  • Ability to balance true creativity, the needs of the business, and what is best for our users and community
  • Solid working knowledge of the latest design tools, especially Sketch and InVision. ProtoPie or other event-based prototyping tool (e.g. Framer) a plus.
  • Ability to quickly prototype your ideas, bringing interactions to life
  • Experience planning and running user research practices
  • A love for making things beautiful and usable
  • A team player who is highly collaborative
  • Previous management experience with a playbook of ways to motivate and inspire designers

Why Vivint:

  • Paid holidays and flexible paid time away
  • Tightly integrated office with a supportive and collaborative culture
  • Start-up feel with the support of a successful organization
  • Your choice between Mac or PC
  • Employee pricing on smart home products
  • Casual dress code
  • Medical/dental/vision/life coverage

What We Stand For:

Honesty and Integrity Come First

Do the right thing

Customer Obsession is Our Advantage

A relentless passion to serve the customer

Innovation is Essential

Today's innovation is tomorrow's lifeblood

We Win Together

Individuals win games: teams win championships

Exceptional is Expected

Talk is cheap: create value, not just motion

We Give Back

Helping people is core to our DNA

If you are an active Vivint employee, please apply through Workday by searching "Find Jobs".

Keywords: Vivint Smart Home, Inc., Lehi , Director of UX Design, Other , Lehi, Utah

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