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Order Processing Specialist

Company: Pure Storage
Location: Lehi
Posted on: June 12, 2021

Job Description:

BE PART OF BUILDING THE FUTURE. Since our founding in 2009, Pure Storage has empowered innovators to build a better world with data. In less than eight years, Pure reached $1B in sales, faster than nearly every enterprise company in history, and our incredible growth continues to outpace the competition. Our mission? Give technologists their time back by delivering a modern data experience that empowers organizations to run their operations as a true, automated, storage as-a-service model seamlessly across multiple clouds. The secret sauce? More than 3,000 team members (and growing!) around the world who join forces to invent the next big thing. And then the next one. We've only scratched the surface of our ambitions, and as we continue to gobble up market share, we're blazing trails and setting records: - For seven straight years, Pure has been named a leader in the Gartner Magic Quadrant (five years in the MQ for Solid-State Arrays, and two in the newly created MQ for Primary Storage). - Our customer-first culture and unwavering commitment to innovation have earned us a 2020 Medallia Net Promoter Score, certified by Owen CX, in the top 1% of B2B companies. If you, like us, say bring it on to exciting challenges that change the world, we have endless opportunities where you can make your mark. Order Processing at Pure Order Processing is a new function at Pure. We are in the midst of building a team that will ensure completeness and accuracy, and timeliness, of orders as they move through various stages to booking. What You Will Be Doing We are looking for an energetic, sharp, and motivated professional with strong communication and interpersonal skills, passion and love for what they do (this is not just a job!). You will be responsible for processing customer sales orders. Delivering information and resolving issues in an accurate and timely manner, while supporting good relationships with both internal and external customers. Position Responsibilities - Daily monitoring of Salesforce (CRM) opportunities through various stages of opportunity processing through to booking - Create, Edit and submit Sales Orders in adherence to company guidelines and processes, such as the billing and shipping addresses, pricing, and configuration on the quote which all need to match perfectly with our partner purchase order. - Foster a cooperative partnership with Sales, Sales Operations, Operations, Finance, Channel Partners and other dependent functions to support them in a timely manner providing updates regarding orders processed - Work closely with Sales Team to solve order issues and educate them on order policies and guidelines - Maintain positive and professional communications, both internally and externally, to resolve order issues - Participate in the establishment of cross-functional procedure enhancements - Contribute to growing department's capabilities which may include assisting to build more scalable processes, supporting documentation and/or metric needs, improving quality, etc. Qualifications: - Minimum of 2 years of experience in a customer service role or order processing role in a sales environment preferred - Experience working with Salesforce and NetSuite preferred - Proficiency with CRM and ERP systems in an order processing function - Experience working in a channel-driven sales organization - Flexibility to execute, adapt, prioritize and multi-task in a fast-paced environment at a high growth company - Flexible and adaptable to meet sudden non-routine and unstructured requests - Excellent data entry skills to quickly and accurately review and input data - Excellent interpersonal, written and verbal communication skills; strong listening, negotiation and problem-resolution skills. - Self-starter with a proven track record in a sales support role with stellar customer service skills - Excellent attention to detail and high level of accuracy is needed - Superior phone etiquette and ability to deal effectively with internal or external customers and peers - Exude integrity in every aspect of your persona and know what it means to be accountable. BE YOUCORPORATE CLONES NEED NOT APPLY. Pure is where you ask big questions, think differently, and make an impact. This is not just a job, but a place where you have a voice and can accelerate your career. We value unique thoughts and celebrate individuality, and with ample opportunity to learn, develop yourself, and expand into different roles, joining Pure is an investment in your career journey. Through our Pure Equality program, which supports a flourishing field of employee resource groups, we nourish the personal and professional lives of our team members. And our Pure Good Foundation gives back to local and global communities through volunteering and grants. And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events. PURE IS COMMITTED TO EQUALITY. Research shows that in order to apply for a job women feel they need to meet 100% of the criteria while men usually apply after meeting about 60%. You don't have to meet all the job requirements. If you believe you can do the job and are a good match, we encourage you to apply. Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire. If you need assistance or an accommodation due to a disability, you may contact us at . APPLICANT & CANDIDATE PERSONAL INFORMATION PRIVACY NOTICE. If you're wondering how or why Pure collects or uses information you provide, we invite you to check out our Applicant & Candidate Personal Information Protection Notice. DEEMED EXPORT LICENSE NOTICE. Some positions may require a deemed export license for compliance with applicable laws and regulations. Please note: Pure does not currently sponsor deemed export license applications so we are unable to proceed with applicants requiring stated sponsorship.

Keywords: Pure Storage, Lehi , Order Processing Specialist, Other , Lehi, Utah

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