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Solutions Engineering Manager

Company: Jobleads
Location: Lehi
Posted on: June 12, 2021

Job Description:

Founded by a team of Facebook, Dropbox, and LinkedIn alumni in 2017, Forethought's mission is to "enable everyone to be a genius at their job". We're building AI-driven user experiences that embed information into employee workflows, starting with our AI solution for customer support teams: Agatha. Forethought has raised over $29M in VC funding from top-investors including New Enterprise Associates (NEA), Village Global (the venture firm backed by Mark Zuckerberg, Bill Gates, and Reid Hoffman), and the CEOs of Robinhood, Front, and Carta. In 2018, Forethought launched and won at TechCrunch Disrupt -- the world's most prestigious startup competition -- and was featured in Forbes 30 Under 30. We are tackling a growing $30B+ market, fueled by the global demand for automation, and we're assembling a world-class team to help us get there (current team includes Harvard, MIT, Forbes 30 under 30, Shark Tank, etc. alums). We're looking for a world-class Solutions Engineer team lead to lead our Solutions Engineering team, set up processes and documentation as we scale, deploy our products to enterprise customers, and act as the technical liaison between our internal teams and our customers . You'll work closely with our Customer Success, Customer Support, and Product, Engineering teams to implement our solutions and set new standards to increase our product efficacy as well as reduce time to market. What You'll Be Doing (Responsibilities): Become an expert on the Forethought AI platform and related solutions, and lead the implementation project from start to finish as the main point of contact with clients during the product implementation phase Perform complex installation and implementation tasks & work with large volumes of unstructured data (MongoDB) Analyze customer datasets with Python to train, optimize, and deploy AI models Define and document functional and technical requirements, determine project scope Develop custom workflows based on customers' requirements Support enterprise data and technology integrations and help resolve issues quickly Triage any technical issues reported by customers and work with Engineering toward the resolutions Manage a team of 10+ solutions engineers and help every individual achieve their business outcomes and guide them along their professional development Build and maintain the systems, documentation, and processes to ensure a seamless customer experience Who You Are (Requirements): 8+ years of previous experience with technical implementations/solution engineering with b2b Saas solutions Understanding of complete data analytics stack and workflow, from ETL to data platform design to BI and analytics tools Strong skills in database querying using SQL, MongoDB, data processing and data analytics Proficient with Python (Pandas is a nice to have), or other languages Experience working with API's Highly proficiency in the Linux stack, Bash University degree in computer science, engineering, mathematics or related fields, or equivalent experience Familiarity with machine learning fundamentals Experience managing a team of 5-10 individuals

Keywords: Jobleads, Lehi , Solutions Engineering Manager, Other , Lehi, Utah

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