Manager, Member Delivery & Protection
Company: Lending Club
Posted on: June 12, 2021
Current Employees of LendingClub: Please apply via your internal
LendingClubCorporation (NYSE: LC) is the parent company
ofLendingClubBank, National Association, Member FDIC, and the
onlyfull-spectrumfintech marketplace bank. Members can gain access
to a broad range of financial products and services through a
technology-driven platform, designed to help them pay less when
borrowing and earn more when saving. Since 2007, more than 3
million members have joined the Club to help reach their financial
goals. We're leading the governance of a new industry by developing
ethical, responsible ways to bring greater value and better
opportunities to our members. Everyone deserves a better financial
future and our team is committed to making that a reality. Come
About the Role
Here at LendingClub, we take pride in helping our customers
through our ethos of service: Lending Care. As leaders in the
market, we seek individuals who are excited about their career,
inspired by our vision and embody our values. In this role, you'll
have the opportunity to empower our frontline by helping them
provide best in class service through three simple principles:
"Build a Relationship, Make it Easy, and Think Ahead"
Lending Club is looking to hire a Manager to help lead a
fast-paced Member Delivery & Protection Operations team. Our
mission in Credit is to make quick, accurate decisions on whether
or not borrowers meet the credit requirements for a loan with
Lending Club, and we are committed to providing exceptional
customer service. We have a highly metrics-driven management
approach, a strong data and testing mentality, and an eye toward
using new technology to improve our processes. We are looking for
an experienced leader who can meet demanding goals while
maintaining a department culture of strong teamwork, high
engagement, and constant individual development.
What You'll Do
Lead a sizeable part of the Member Delivery & Protection
organization, managing up to 5 Supervisors, each with teams of
10-15 credit specialists.
Drive teams toward exceeding operational goals, using metrics to
ensure efficiency, quality, and customer experience in day-to-day
Develop a great management team. Actively seek to promote top
performers within their teams to new skills, elevated positions,
and other departments.
Create and implement reward and recognition programs to drive
performance and foster a positive cultural environment.
Assist with managing talent, recruiting, and budgeting.
You'll be working with our JAM partners and several other key
stakeholders (Product, UX, Risk, Engineering)
- You will also be leading and working closely with our Auto
Experience leading a staff of 25+ employees in an operations
Experience using metrics to run a complex operation, such as
real-time inventory charts, agent/supervisor performance
scorecards, and loan status reports.
A people-first leader with noteworthy experiences creating
positive culture, developing and promoting leaders, and building
Ability to adapt in a rapidly changing environment, because
change is an expectation at Lending Club.
- 3+ years of experience in a lending or customer verification
LendingClub is an equal opportunity employer and dedicated to
diversity, equity, and inclusion in the workplace. We do not
discriminate on the basis of race, religion, color, national
origin, sex (including pregnancy, childbirth, reproductive health
decisions, or related medical conditions), gender, gender identity,
gender expression, sexual orientation, age, marital status, veteran
status, disability status, political views or activity, or other
applicable legally protected characteristics. We believe that a
variety of perspectives will make our teams and business stronger
as we work together to transform the traditional banking
We are committed to providing reasonable accommodations for
qualified individuals with disabilities in our job application
process. If you need assistance or an accommodation due to a
disability, please contact us at
Keywords: Lending Club, Lehi , Manager, Member Delivery & Protection, Other , Lehi, Utah
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