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Manager, Member Delivery & Protection

Company: Lending Club
Location: Lehi
Posted on: June 12, 2021

Job Description:

Current Employees of LendingClub: Please apply via your internal Workday Account

LendingClubCorporation (NYSE: LC) is the parent company ofLendingClubBank, National Association, Member FDIC, and the onlyfull-spectrumfintech marketplace bank. Members can gain access to a broad range of financial products and services through a technology-driven platform, designed to help them pay less when borrowing and earn more when saving. Since 2007, more than 3 million members have joined the Club to help reach their financial goals. We're leading the governance of a new industry by developing ethical, responsible ways to bring greater value and better opportunities to our members. Everyone deserves a better financial future and our team is committed to making that a reality. Come join us!

About the Role

Here at LendingClub, we take pride in helping our customers through our ethos of service: Lending Care. As leaders in the market, we seek individuals who are excited about their career, inspired by our vision and embody our values. In this role, you'll have the opportunity to empower our frontline by helping them provide best in class service through three simple principles:

"Build a Relationship, Make it Easy, and Think Ahead"

Lending Club is looking to hire a Manager to help lead a fast-paced Member Delivery & Protection Operations team. Our mission in Credit is to make quick, accurate decisions on whether or not borrowers meet the credit requirements for a loan with Lending Club, and we are committed to providing exceptional customer service. We have a highly metrics-driven management approach, a strong data and testing mentality, and an eye toward using new technology to improve our processes. We are looking for an experienced leader who can meet demanding goals while maintaining a department culture of strong teamwork, high engagement, and constant individual development.

What You'll Do

  • Lead a sizeable part of the Member Delivery & Protection organization, managing up to 5 Supervisors, each with teams of 10-15 credit specialists.

  • Drive teams toward exceeding operational goals, using metrics to ensure efficiency, quality, and customer experience in day-to-day operations.

  • Develop a great management team. Actively seek to promote top performers within their teams to new skills, elevated positions, and other departments.

  • Create and implement reward and recognition programs to drive performance and foster a positive cultural environment.

  • Assist with managing talent, recruiting, and budgeting.

  • You'll be working with our JAM partners and several other key stakeholders (Product, UX, Risk, Engineering)

  • You will also be leading and working closely with our Auto Loans department.

About You

  • Experience leading a staff of 25+ employees in an operations environment.

  • Experience using metrics to run a complex operation, such as real-time inventory charts, agent/supervisor performance scorecards, and loan status reports.

  • A people-first leader with noteworthy experiences creating positive culture, developing and promoting leaders, and building employee engagement.

  • Ability to adapt in a rapidly changing environment, because change is an expectation at Lending Club.

  • 3+ years of experience in a lending or customer verification environment preferred.

LendingClub is an equal opportunity employer and dedicated to diversity, equity, and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), gender, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status, political views or activity, or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system.

We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at interviewaccommodations@lendingclub.com.

Keywords: Lending Club, Lehi , Manager, Member Delivery & Protection, Other , Lehi, Utah

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