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Lead Pediatric Sleep Expert

Company: Owlet Baby Care
Location: Lehi
Posted on: June 9, 2021

Job Description:

POSITION: Lead Pediatric Sleep Expert

Owlet is changing the world of infant care with meaningful products that truly make a difference for millions around the world by empowering parents with the right information at the right time. Owlet has helped more than a million parents keep their children safe with our products. We are focused on helping parents take care of their little ones so we can keep every baby safe.

We are seeking a self-driven, collaborative and innovative Pediatric Sleep Expert to join Dream Lab?s continued development and expansion. Dream Lab is a technology-based sleep learning program that helps parents teach their children aged 4 to 12 months how to sleep through the night, securing much-needed sleep for themselves.

PRIMARY RESPONSIBILITIES:

As the Pediatric Sleep Expert, you will be responsible for ensuring Dream Lab is effective in helping parents teach their children the skill of sleep and providing customers with personalized consultations, including:

+ Demonstrate passion and empathy for the customer

+ Know customer issues, pains, desires, how they think and behave

+ Provide world-class support for customers

+ Lead regular live group webinars to answer customer questions and help them resolve unique challenges

+ Provide 1:1 live consultations for customers

+ Answer customer questions that are emailed in a timely manner

+ Curate digitized sleep learning content designed from conception to kindergarten

+ Robust understanding of effective sleep schedules and techniques

+ Ability to communicate sleep learning process effectively with internal and external customers

+ Assist in the filming and development of digital sleep courses

+ Serve as the sleep expert at Owlet and work closely with counterparts throughout the company to ensure all sleep content and products will meet the needs of our customers

+ Collaborate with product, design, and marketing teams

+ Identify customer risks, issues, and problems and escalate as appropriate

PREFERRED SKILLS AND QUALIFICATIONS:

+ Self-driven and willingness to learn

+ Ownership mentality to drive product to success

+ Demonstrate excellent oral and written communication skills; comforting presenting on-screen or in public

+ Displays high degree of customer empathy

+ Quickly understand and identify customer needs and provide solutions

+ Excellent understanding of various sleep training programs

+ In-depth knowledge of sleep-related challenges and milestones parents and children face from conception to kindergarten

+ Ability to work under pressure to meet deadlines

+ Open minded and positive attitude

+ Minimum 5 years of experience in pediatric sleep consulting

+ Advanced degree and/or sleep consultant certification a plus

+ Experience with creating sleep curriculum or courses a plus

EVALUATION CRITERIA:

Owlet employees participate in quarterly evaluations that include:

+ Goal reviews

+ Performance feedback

+ Training and development opportunities

PERKS:

+ Flex time scheduling

+ Competitive compensation based on experience

+ Standard Benefits (Health, Dental, Vision, Life, 401(k) match)

+ Fully Remote or WFH available

+ Unlimited PTO

+ Discounts on Owlet Products

Owlet Baby Care, Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Keywords: Owlet Baby Care, Lehi , Lead Pediatric Sleep Expert, Other , Lehi, Utah

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