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Program Manager- Remote

Company: Rainfocus
Location: Lehi
Posted on: June 9, 2021

Job Description:

The Program Manager is a key strategic player, along with the Technical Account Manager (TAM) and the Client Success Executive (CSE) for building a strong client experience and long-term relationship with RainFocus. Our program managers are responsible for owning and driving the client program roadmap over time to create long-term value event-to-event for our clients. The Program Manager is a member of our Client Services team and works closely with clients and internal teams to connect and leverage the learnings and successes from past events to new, upcoming events. The Program Manager is the glue that connects internal efforts applied to client events over time, to establish efficient processes and learnings to all client events. The Program Manager will also help ensure established scope stays on track, goals and deliverables are met, and all stakeholders are aware and informed of program progress.Essential Responsibilities:Coordinate long-term program/project roadmapDevelop and manage the Client Program Playbook for all future implementations with the specific clientPull together account level dashboards for all events per clientCreate Program "matrix" with events, stages, stakeholders, etcManaging across multiple vendors and eventsAttend regular account meetings with clientPartner with the Project Manager(s) to assist, when needed, with:Ensuring all dates and deliverables are being tracked and metManaging internal milestone notifications Coordinating Devops and cloudopsCoordinating live event support matrix with clientParticipating in, helping prep Steering Committee meetingsParticipating in, helping prep Internal POD meetingsOnsite ManagementAccount level budgetingAttend and participate in internal CS leadership meetings and initiativesPartner with TAM and CSE to create and uphold Top Shelf client experience over the life of the client relationship>Related Skills and Experiences:3+ years' program management experienceExperience managing software implementation projectsExperience working in a consulting environment or client-facing roleExceptional written and verbal communication skillsSkills in schedule, cost, and risk managementExperiencing using various project management tools to coordinate and manage complex projectsExcellent interpersonal, organizational, analytical, and follow-up skillsHighly self-motivated, autonomous self-starter with excellent follow-through, and takes ownershipStrong technology acumen and a love of researching new solutions to enhance the event experience and improve event operationsExperience designing large-scale complex solutionsSolution-oriented, positive, patient, and persistent in the face of technical and organizational challengesHighly detail-oriented with proven ability to document systems and processesEvent management experience highly preferredPersonal Characteristics:The best candidates for this position will need to have strong chemistry and a culture fit within RainFocus. They will need to be comfortable working in a fast-paced, challenging, and dynamic environment. Additional personal qualities include:Ability to take initiativeChallenger mentality with the ability to drive client discussionsAbility to organize ambiguous ideas into concrete deliverablesAble to prioritize competing deadlinesDetermined, strong and organized leaderTeam-playerSelf-motivatedStrong CommunicatorSuccess Measures:On-time deliveryClient satisfaction Project budget / marginRemote opportunities available for Non-Utah Based Candidates. Office environment. Total travel could be up to 30%. The nature of the travel is being onsite at client events, which may include weekends, as well as post mortem and client-driven meetings.

Keywords: Rainfocus, Lehi , Program Manager- Remote, Other , Lehi, Utah

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