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Commercial Customer Success Manager

Company: Podium
Location: Lehi
Posted on: June 9, 2021

Job Description:

Podium is a suite of messaging tools for local business. Using our platform, businesses of all sizes can connect with customers via text to do things like request payments, collect reviews, and sell products, in a modern, convenient way. Our work streamlining this process for local businesses has awarded us recognition on top industry lists, such as Forbes' Next Billion Dollar Startups, Forbes' Cloud 100, the Inc. 5000 (#13), and Fast Company's World's Most Innovative Companies - in the last year alone. For more about our product, watch this video. Podium has a positive, diverse, and supportive culture and was recently named one of Inc. Magazine's Best Workplaces for 2019. We look for people who are curious, creative and work to be a little better every day. In our work together we embody our values: Be a founder, Murder drama, and Enjoy the ride.

As a Mid Market Customer Success Manager, you will be responsible for owning the relationships with Podium's high value, mid market clients. You will ensure customer satisfaction, manage product adoption, and effectively demonstrate to our clients the value they are getting out of Podium's interaction platform. You will also retain and increase the revenue from your customer portfolio.

What you will be doing:

* Help business owners identify, design and implement the process changes that will make Podium a seamless part of their business. * You focus on results. You help clients set performance goals and obsess over their success. You will analyze performance, troubleshoot client challenges and design creative solutions to obstacles. * You will manage a pipeline of high-intensity, short-duration projects. You will always be looking for new ways to work smarter, increase your effectiveness and delight our clients. * You will travel up to 20% annually.

What you should have:

* 3+ years of experience in Mid Market Account Management (Or Mid Market Customer Success) * Proven success in helping clients make better decisions. * Success effectively decreasing churn, increasing revenue, and wowing your customers. * Experience working in professional services, managed services or software company. * Ability to think like an owner. You will need to quickly understand a client's business and see the big picture while building things that last. * Confidence confronting daily changes and obstacles in order to succeed in this environment of mastering new things.

What we hope you have:

* Experience in * Automotive Sales or Services * Medical or Dental Practices * Home Services * Retail


* Open and transparent culture * Work in this building in Lehi, UT * Awesome opportunities for career growth * 401k with a competitive matching contribution plan * Unlimited Vacation (yes, we want you to have a work-life balance) * Great medical, dental, vision benefits * A stellar onsite gym with local professional coaches, morning and night classes offered * Life insurance, long and short-term disability coverage * Paid maternity and paternity leave * Weekly free lunch, breakfast and smoothies * Swag

Podium is an equal opportunity employer. Podium provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.

Keywords: Podium, Lehi , Commercial Customer Success Manager, Other , Lehi, Utah

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