Sr. UX Researcher

Company: Adobe Systems Incorporated
Location: Lehi
Posted on: June 8, 2021

Job Description:

Our Company

Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Our Company

Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Opportunity

Workfront, an Adobe company, is looking for a Senior UX Researcher who is well-versed in a wide range of qualitative and quantitative research methodologies, experienced in planning and conducting studies, and focused on delivering insights that directly inform product roadmaps. The right candidate will be creative and strategic in approaching research, passionate about helping people, and highly collaborative. You should have a proven track record of championing the voice of the customer-generating user insights, translating insights into feature requirements, conducting rigorous evaluations, and communicating findings to stakeholders. This position demands an individual that is organized, detail-oriented, and results-driven. Strategic thinking and creativity are critical attributes. Highly polished visual and verbal presentation skills are a must. People love to work with you and learn from you.

Responsibilities

• Define and drive both qualitative and quantitative user data gathering efforts to effectively inform planning, design, and development of Workfront products.
• Collaborating with product teams to define research goals and identify target users.
• Developing a research approach and detailed study plan.
• Creating research materials including screeners, guides, and scripts.
• Build and maintain a research roadmap and a regular cadence of gathering user data
• Drive the process of defining a set of criteria to measure effectiveness, satisfaction, and engagement of and with Workfront products.
• Evolve the Workfront job stories over time.
• Set up practices for recruiting participants, attending usability sessions, and accessing usability research recommendations.
• Mentor other UX and Product team members around effective qualitative and quantitative research methods.
• Help product teams stay focused by advocating for users.
• Inspire the company at all levels to gather better user data and to act on it appropriately.

Basic Qualifications

• 5+ years experience leading user research projects with demonstrated impact.
• Full spectrum experience with all aspects of research, including study design, recruiting, moderation, analysis, reporting.
• Hands-on experience with qualitative and quantitative research methods-including ethnographic field research, lab and remote usability testing, rapid iterative testing and evaluation, and participatory design.
• Experience testing on a variety of devices, including mobile and desktop.
• Strong understanding of quantitative data analysis and statistics.
• Exceptional behavioral data collection and analysis skills.
• Excellent communication skills, including the ability to present complex concepts clearly and persuasively across diverse audiences at various levels of an organization.
• BS or equivalent degree in human computer interaction, cognitive psychology, or similar.
• Proven track record of leading research and collaborating with other teams to discover insights, identify unmet needs, and craft better products.
• Exceptional at empathic listening, perceiving users' needs, delivering an unbiased view of users, and translating user insights into action items for product teams.
• Knowledgeable about usability and principles of effective design.
• Passion for understanding what drives user behavior and a love for diving into complex user research problems.
• Extensive experience working closely with UX Design, Product, and Engineering teams on gathering and implementation of research recommendations.

Preferred Qualifications

• Advanced degree in human computer interaction, cognitive psychology, or similar.
• Exceptional behavioral data-collection and analysis skills (e.g., designing, conducting, and analyzing all kinds of user data).
• Extensive end-to-end experience with all aspects of usability research (study design, recruiting, moderation, analysis, reporting).
• Experience with SaaS enterprise applications.
• Familiarity with or interest in Adobe's experience (e.g., Analytics, AEM, etc.) or creative (e.g., Photoshop, InDesign, Illustrator, etc.) tools.
• A portfolio that includes examples of leading strategic research with significant business outcomes.

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