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Associate Solar Performance Diagnostic Technician

Company: Sunrun Inc.
Location: Lehi
Posted on: June 8, 2021

Job Description:


Vivint Solar is the brighter and more affordable way to power your home. We believe people should have a choice in how to produce the energy they use to live every day. This is why we're making it easy for people nationwide to choose to go solar. We're proud to be a leader in the renewable energy industry.

The Solar Performance Diagnostic Technician provides desktop troubleshooting support to our field service professionals. They will use their expertise to detect problems with systems using provider portals to prevent unnecessary truck rolls, audit new work orders for accuracy, and perform in depth investigative work on accounts to proactively find systems with issue and recommend field fixes for them. They utilize extensive understanding of the technologies used by VSLR to provide assistance to our field team. The Solar Performance Diagnostic Technician will be instrumental in maximizing the efficiency of our field service professionals, ensuring a great customer experience.


Key Job Duties:

  • Maximizing Field Service Professional Efficiency
  • Understand and execute on Vivint Solar's best practices
  • Remotely diagnose PV system issues including non-operation and underperformance
  • Improving the customer experience by helping to eliminate future unnecessary service visits, contacting them proactively and aiding them in troubleshooting techniques the customer can perform themselves
  • Providing feedback on trends you are seeing to our Quality Assurance Team
  • Optimizing dispatches utilizing your solar and electrical expertise
  • Meeting performance goals set forth by management
  • Understanding corporate policies, the Field Operations Manual, manufacturer's specifications and requirements


Necessary Skills and Experience:

  • Knowledge of current NEC and local AHJ regulations
  • Solar installation/design experience (preferred)
  • IT proficiency (required)
  • Excellent written and verbal communication skills
  • Industry experience in solar
  • Proficient with MS office & Google Apps
  • Strong interpersonal communications
  • Self-sufficient and highly motivated

Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. Our commitment to Diversity, Inclusion & Belonging drives our ability to build diverse teams and develop inclusive work environments. At Sunrun, we believe that empowering people and valuing their differences will help us create a planet run by the sun for everyone.

We are committed to equal employment opportunity without consideration of race, color, religion, ethnicity, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, or any other basis protected by law. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. If you have a disability or special need that requires accommodation, please let us know.

Keywords: Sunrun Inc., Lehi , Associate Solar Performance Diagnostic Technician, Other , Lehi, Utah

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