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Customer Support Representative

Company: JobNimbus
Location: Lehi
Posted on: June 8, 2021

Job Description:

Why JobNimbus?

Here at JobNimbus, we're making contractors heroes. Within the first 12 months of using the JobNimbus CRM, contractors increase revenue by 43% on average. We save business owners 8 hours per week per employee. With the extra time and money JobNimbus saves, local businesses can provide higher-quality service to homeowners and higher-quality jobs in their communities. All over the country, roofers, solar installers, and other contractors are tossing excel spreadsheets and filing cabinets in favor of a solution that can grow with them.

We don't think of JobNimbus only in terms of leads and revenue, although we're passionate about our data. We think in terms of lives & businesses changed. And we couldn't do it without our fearless team of innovators, rule-breakers, and industry-shakers. That's you!

About the role

We are currently seeking a talented Customer Support Rep to join our Customer Experience team in creating innovative solutions to challenging business problems.

What youll be doing:

  • Providing friendly, positive, and thorough assistance to JobNimbus customers with technical questions
  • Creating a white-glove experience for the customer's main pain points, with an eye toward a positive customer experience
  • Using technical product skills to demonstrate and customize features within current JobNimbus accounts
  • Gaining an awareness of all aspects of customer businesses, and proactively submitting feedback recommendations for constant product improvement
  • Troubleshooting and testing software issues and escalating finds as needed
  • Handling calls, emails, and chats from customers daily
  • Taking responsibility for projects while prioritizing collaboration.
  • Collaborating remotely and in-office with other members of the Support team
  • Occasionally attending trade shows and events to interact with customers.

Required Skills:

  • Entry to mid-level training and/or customer support experience
  • Ability to rapidly learn & customize complex software
  • Adaptable, curious, data-driven, and results-minded
  • Exceptional written and verbal communication skills
  • Proven track record of improving the customer experience
  • Team player with a positive attitude

Desired Skills:

  • Hubspot experience
  • Software sales experience
  • Previous experience in the construction industry
  • CRM experience

What we offer:

  • A stable, high-growth, and profitable company YoY
  • Starting salary $40K DOE
  • Comprehensive benefits package
  • Flexible PTO
  • Paid Parental Leave
  • 401K
  • Catered lunch every Wednesday
  • Onsite gym

PM21

JobNimbus is proud to be an equal opportunity / affirmative action employer. We are committed to equal opportunity regardless of race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability, Veteran status, or other legally protected characteristics. This position may require the successful completion of a criminal background check and/or drug screen. If you have a disability or special need that requires accommodation, please let us know in the application.

If you have any questions regarding this job post, please email jobs@jobnimbus.com.

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Keywords: JobNimbus, Lehi , Customer Support Representative, Other , Lehi, Utah

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