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Performance Case Manager 1

Company: Sunrun, Inc
Location: Lehi
Posted on: June 7, 2021

Job Description:

Sunrun is the brighter and more affordable way to power your home. We believe people should have a choice in how to produce the energy they use to live every day. This is why we’re making it easy for people nationwide to choose to go solar. We’re proud to be a leader in the renewable energy industry.

 

The Solar Performance Scheduling Specialist (SPSS) schedules operation and maintenance service appointments for performance technicians across the country. The main focus of the SPS is to make outbound calls to customers confirming appointments and optimizing schedules of performance technicians increasing efficiency of field service scheduling.


  • Own the scheduling customer experience for all operational solar customers in a geographical area
  • Utilize Click scheduling software
  • Communicate with customers to dispatch service appointments and answer any related questions to solar performance
  • Log customer interactions and appointment details into Salesforce and other related systems
  • Schedule service appointments with customer keeping technician routes optimal
  • Communicate with local offices to overcome scheduling challenges
  • Complete various scheduling tasks assigned by tier 2 schedulers

  • Organizational skills
  • Excellent communication skills (verbal and written)
  • Understanding of scheduling processes
  • Goal-oriented and self-motivated
  • Able to handle many tasks at once in a fast-paced environment
  • Moderate Excel/Spreadsheets skill preferred
  • Proficient with the Microsoft Office (Word, Excel, PowerPoint, etc.)
  • Analytical skills preferred
  • 2+ years scheduling or supervisory experience strongly preferred


Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. Our commitment to Diversity, Inclusion & Belonging drives our ability to build diverse teams and develop inclusive work environments. At Sunrun, we believe that empowering people and valuing their differences will help us create a planet run by the sun for everyone.

 

We are committed to equal employment opportunity without consideration of race, color, religion, ethnicity, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, or any other basis protected by law. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. If you have a disability or special need that requires accommodation, please let us know.


Keywords: Sunrun, Inc, Lehi , Performance Case Manager 1, Other , Lehi, Utah

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