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Sr. Program Manager

Company: Vivint Smart Home, Inc.
Location: Lehi
Posted on: June 7, 2021

Job Description:

Job Description


Are you ready to join the Smart Home revolution? In Vivint's Innovation Center, you will be on the cutting edge, developing products that make the smart home even smarter. Others are just getting into the Internet of Things game. Vivint is applying years of experience in the home to create the world's best integrated Smart Home experience.

If you're ready to innovate and lead in smart home technology, join Vivint's Innovation Team. We bring together technology and process expertise to deliver one-stop solutions. Working with our organization will be rewarding, challenging, and most definitely not just another job. Vivint is a face-paced technology company leading in the Smart Home field. This is a time of incredible growth for us as we drive to deliver new innovations to make home automation more available, easier to use, and more powerful than ever before. We are looking for a seasoned program manager to help drive delivery success.

The Role:

This Program Manager will work with a high performing team in Vivint Smart Home's Innovation group, leading them to deliver innovative products and leading services, working across operational and product/engineering groups to deliver outcomes while contributing to improving the way we work together.

The Program Manager will lead multiple projects within our Smart Home Ecosystem group across working in closely with product management, hardware and software engineering, UX, design, QA, as well as Vivint's broader operational groups (supply chain, operations, IT, marketing, finance). The role will cover projects from full new product development, to product feature development and revisions of hardware or software updates or product pilots.

What we're looking for:

* OWNERSHIP: Own the plan, schedule and budget for your assigned program and projects. Understand priorities and create clear plans to deliver. Communicate with stakeholders and partners. Set and meet commitments. Set specific release dates and milestones with the team and keep them focused on owning those accountabilities while communicating needs for support or issues that put those at risk. * LEADERSHIP: Know Vivint's strategic priorities, and make sure the team's work is aligned to the top priorities. Partner with hardware and/or software engineering teams to deliver working solutions. Set schedules and create strong execution plans to develop products and features to bring to market. Partner with the Product, Engineering, Supply Chain, external partners and Operations team to drive the program. Work across delivery team leads to define scope, schedule and identify risks, or provide data and context in tradeoffs discussions evaluating quality and business risk. * COMMUNICATION: Create appropriate communications to update the delivery teams, vertical leadership and business regularly on status, risks and support needed to be successful. Provide weekly status updates communicating progress towards commitment in terms of scope, schedule, and cost. * RISK AND ISSUE MANAGEMENT: Lead the team to identify risks up front, manage and mitigate them and monitor residual risks and any issues that arise. Track tasks and lead a culture of accountability in the team and across the business. Setup excellent change and risk management practices to keep work on track.


* Work closely with the Vertical leadership and Delivery team to craft realistic project plans for key initiatives * Lead a team of cross-functional resources through software development phases * Successfully manage cost, schedule and scope of projects * Manage vendor relationships * Manage, identify and monitor risks that impact deliverables * Communicate effectively across various stakeholders


* Demonstrated track record of leading in project delivery * Ability to inspire and motivate the team * Strong negotiation skills as well as ability to facilitate informed and timely decisions and mediating tradeoffs with various groups to deliver a product on time and ready for market. * Deliver clear, concise professional verbal and written communication that is appropriate to the situation and audience. Including commitment to transparency, and stakeholder-based communication. * Exceptional collaboration, listening, written and verbal communication skills, including an ability to clearly communicate with both business and technical audiences. * Encourage participation & decision-making by all team members and effectively manage group dynamics.


* Honesty & Integrity: do the right thing * Customer Obsession: relentless passion to serve the customer * Innovation: innovation is essential - today's innovation is tomorrow's lifeblood * Winning Together: individuals win games; teams win championships * Exceptional: create value, not just motion * Giving Back: helping people * Accountability: holding self and others accountable to meet commitments * developing and delivering multi-mode communications that convey a clear message to different audiences * Growth Mindset: frame of mind where basic abilities can be developed through dedication and hard work while embracing resilience, change, and nimble learning * People Skills: ability to communicate effectively on an interpersonal level; manage conflict positively; work productively with others to find solutions and reach agreement, and motivate and inspire others


* Influence: the capacity to be a compelling force on or produce effects on the actions, behavior, and opinions of stakeholders * Business Acumen: applying knowledge of company business and the industry to achieve organizational goals * Executive Presence: the way to carry yourself, present yourself, communicate with others, and project competence and calm * High-Performing Teams: create common vision, goals, metrics and collaborate, challenge and hold each other accountable to achieve outstanding results


* Min. 5+ years professional experience in program management in a cross-functional matrixed environment. * Experience delivering software and hardware projects with internal and external partners across product management, engineering, quality assurance, design, operations, etc. * Experience across both hardware and software is highly desirable. * Bachelors' degree in Business, Engineering or a related field with formal project management and agile training (preferably PMP, CSM or similar qualifications). * Track record of leading others & positive change in project definition, project delivery, and process improvement. * Working experience with project methodologies and software delivery methodologies such as agile, waterfall, PMP, and hardware development lifecycles. * "Owner's attitude", including a willingness to tackle complex problems through to solution * Ability to work both independently and cross-function with minimal supervision * Ability to multi-task priorities and initiatives


* Reports to Liby Sebastian


* This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.


Vivint enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each new employee is responsible for completing all training requirements. Additionally, the employee must accept they have responsibility for maintaining the safety of themselves, their co-workers, and the public. Employee must adhere to all written and verbal instructions, promptly report and correct all hazards or unsafe conditions, question non-standard operations or unmitigated hazards, and provide feedback to management on all safety issues.

If you are an active Vivint employee, please apply through Workday by searching "Find Jobs".

Keywords: Vivint Smart Home, Inc., Lehi , Sr. Program Manager, Other , Lehi, Utah

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