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Field Service Coordinator

Company: Sunrun Inc.
Location: Lehi
Posted on: June 6, 2021

Job Description:

Overview:

The Field Service Coordinator is responsible for coordinating effective execution of field service work through branch and partner relationships. Customer obsession, excellent communication and a desire to succeed are critical person characteristics for success.

Responsibilities:

Performance Management

  • Serve as the primary point of contact for assigned service partners or branch
  • Own and develop partner or branch relationships including weekly/monthly reviews, utilization and workload management, process updates and identification and resolution of specific market and process issues
  • Work to pursue and achieve tactical or strategic objectives pertaining to the overall vision and assist in the execution of work necessary to meet short term objectives
  • Lead selected program based projects that require cross-functional engagement with key staff across the organization and external stakeholders
  • Launch initiatives that increase revenue or decrease operations costs by strategically analyzing, defining and implementing key projects
  • Drive expanded business opportunities, programmatic growth and innovation

Escalation Handling

  • Complete individual customer projects
  • Resolve field service escalations to resolution
  • Solve escalated tech support questions and provide recommendations on how to mitigate in the future
  • Track and provide feedback loop to Partner or Branch to reduce future escalations
  • Close out escalated tasks as assigned

Project Management

  • Review and approve Service Partner and sub-contractor quotes
  • Initiate and close out Insurance claims
  • Oversee service territory set up in Scheduling Software Tool
  • On-boarding of new Partners, Branches and Service Technicians
  • Deliver on-going training to existing Partners, Branches and Service technicians
  • Off-boarding of and continued management of Partners

Qualifications:

Experience

  • Bachelor's Degree in a technical area of study or significant related experience or training required
  • 1-3 years relevant work experience
  • Partner and/or project management experience
  • Excellent written and verbal communication skills
  • Excellent organizational skills
  • Proactive, energetic and self-motivated
  • Residential solar experience preferred

Skills

  • Applied knowledge of business metrics
  • Must a self-starter, take on various duties and be able to take initiative when needed
  • Independently manage day-to-day activities
  • Detail oriented, accurate and poised under pressure
  • Strong relationship management skills
  • Experience in PowerPoint, Word and Excel
  • Strong CRM experience, preferably Salesforce
  • Proven track record of success in being a member of highly-effective teams and interpersonal relationship while steadfastly pushing self and others for results
  • A roll-up-the-sleeves approach; someone who is able to think quickly and creatively and is results-driven complemented by appropriate process orientation
  • An excellent time manager, able to balance multiple projects and priorities on a variety of issues, initiatives and objectives concurrently. A person who identifies potential conflicts at early stages and seeks win-win solutions if possible
  • Ability to work independently and closely with other members of department and project team
  • Strong written and oral communication, analytical, and interpersonal skills

Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. Our commitment to Diversity, Inclusion & Belonging drives our ability to build diverse teams and develop inclusive work environments. At Sunrun, we believe that empowering people and valuing their differences will help us create a planet run by the sun for everyone.

We are committed to equal employment opportunity without consideration of race, color, religion, ethnicity, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, or any other basis protected by law. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. If you have a disability or special need that requires accommodation, please let us know.

Keywords: Sunrun Inc., Lehi , Field Service Coordinator, Other , Lehi, Utah

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