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Member Recovery Specialist - Collections (Inbound Pre-Charge-Off)

Company: Lending Club
Location: Lehi
Posted on: June 6, 2021

Job Description:

Current Employees of LendingClub: Please apply via your internal Workday Account

LendingClubCorporation (NYSE: LC) is the parent company ofLendingClubBank, National Association, Member FDIC, and the onlyfull-spectrumfintech marketplace bank. Members can gain access to a broad range of financial products and services through a technology-driven platform, designed to help them pay less when borrowing and earn more when saving. Since 2007, more than 3 million members have joined the Club to help reach their financial goals. We're leading the governance of a new industry by developing ethical, responsible ways to bring greater value and better opportunities to our members. Everyone deserves a better financial future and our team is committed to making that a reality. Come join us!

About the Role

Here at LendingClub, we take pride in helping our customers (members) through our ethos of service: Lending Care. We seek individuals who are beginning their career, inspired by our vision, and embody our values.

By joining the Member Recovery Team you'll have the opportunity to assist members who have fallen behind on their payments (1-120 days past due including post charge-off).

What You'll Do

  • Act with integrity, honesty and knowledge that promote the culture, values and mission of LendingClub

  • Take inbound collections calls (on an auto-dialer) in a pre-charge off environment while maintaining "Lending Care" principals; "Build a Relationship, Make it Easy, and Think Ahead"

  • Work in a fast paced, high volume environment as part of a team where performance excellence and people centric values are core to our success

  • Help influence/persuade members to make a decision through effective negotiation that best benefits them while also meeting their financial obligations

  • Handle difficult conversations with the ability to overcome objections

  • Be solution oriented with the ability to de-escalate challenging situations

  • Simplify complex processes and make them easier for our members

  • Contribute to a positive team environment by recognizing alarms or changes in morale and communicating them to your Team Lead

Pay for the position:

$18/hr base + monthly performance-based bonuses. Avg earnings $22-24/hr

Schedules available:

Monday - Friday with the following schedule opportunities:

7:30 AM - 4:00 PM

9:00 AM - 5:30 PM

10:30 AM - 7:00PM

About You

Goals/metrics oriented and comfortable working in a driven/competitive environment

  • Passionate about providing a welcoming experience to our members over the phone in a fast-paced contact center environment

  • Adapt to new situations by thinking on your feet

  • Excited to work in a feedback-rich environment which you translate to actionable results and dedicate time to your professional development

  • The ability to relate to member's unique situations while still providing solutions that make sense

  • Continue to learn the business and take ownership of your role and responsibilities

  • Can be flexible with your schedule, have the availability, and can work early mornings or later evening and possibly weekends if asked or needed

  • Maintains regular and punctual attendance and can follow a consistent daily schedule

Preferred Experience:

  • Collections experience in a high-volume environment

  • Experience in banking and/or finance

  • Familiar with CRM platforms

  • Customer Service/Contact Center work experience

COVID-19 Considerations:

LendingClub is currently working from home due to COVID-19, but we are asking for flexibility going forward as circumstances change and we determine to transition teams back to work in the office. The following are requirements to perform this role while working from home:

  • Have a quiet, dedicated space at home that meets your ergonomic needs where you can work uninterrupted

  • Have high speed internet with low usage during business hours

  • Be able to connect directly into your modem/router (not via wifi)

  • Be comfortable trouble shooting technical issues without in-person IT support

Working Conditions

Required to be on the phones, work on a computer and at a desk for extended periods of time including viewing a screen, using a mouse, manipulating a keyboard and wearing a headset. Must be able to function effectively in a dynamic fast-paced call center environment where natural and regular work stressors can occur.

What Makes LC different:

A great place to build your career

We want you to learn and grow with us, and we love to promote from within the company. On-boarding programs, on-the-job training, career-development sessions, and performance check-ins keep you on a path toward the next level.

We celebrate individuality

Employee resource groups-like our women's, veterans, Latinx, and LGBTQ groups-offer more ways to feel connected and supported within our LendingClub community.

You are worth it

In 2019 & 2020, we were awarded the Top Workplace in Utah by the Salt Lake Tribune. We want every employee to feel valued. One way we do that is through our generous compensation and benefits package, generous paid time off, wellness programs with cash incentives, and more!

Position ineligible for visa sponsorship.

Check us out on social media!

Instagram: @lendingclub_official

Facebook: @LendingClubTeam

Twitter: @LendingClub

Preferred Experience:

  • Collections experience in a high-volume environment

  • Experience in banking and/or finance

  • Familiar with CRM platforms

  • Customer Service/Contact Center work experience

COVID-19 Considerations:

LendingClub is currently working from home due to COVID-19, but we are asking for flexibility going forward as circumstances change and we determine to transition teams back to work in the office. The following are requirements to perform this role while working from home:

  • Have a quiet, dedicated space at home that meets your ergonomic needs where you can work uninterrupted

  • Have high speed internet with low usage during business hours

  • Be able to connect directly into your modem/router (not via wifi)

  • Be comfortable trouble shooting technical issues without in-person IT support

Working Conditions

Required to be on the phones, work on a computer and at a desk for extended periods of time including viewing a screen, using a mouse, manipulating a keyboard and wearing a headset. Must be able to function effectively in a dynamic fast-paced call center environment where natural and regular work stressors can occur.

What Makes LC different:

A great place to build your career

We want you to learn and grow with us, and we love to promote from within the company. On-boarding programs, on-the-job training, career-development sessions, and performance check-ins keep you on a path toward the next level.

We celebrate individuality

Employee resource groups-like our women's, veterans, Latinx, and LGBTQ groups-offer more ways to feel connected and supported within our LendingClub community.

You are worth it

In 2019 & 2020, we were awarded the Top Workplace in Utah by the Salt Lake Tribune. We want every employee to feel valued. One way we do that is through our generous compensation and benefits package, generous paid time off, wellness programs with cash incentives, and more!

Position ineligible for visa sponsorship.

Check us out on social media!

Instagram: @lendingclub_official

Facebook: @LendingClubTeam

Twitter: @LendingClub

LendingClub is an equal opportunity employer and dedicated to diversity, equity, and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), gender, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status, political views or activity, or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system.

We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at interviewaccommodations@lendingclub.com.

Keywords: Lending Club, Lehi , Member Recovery Specialist - Collections (Inbound Pre-Charge-Off), Other , Lehi, Utah

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