Workplace Experience Coordinator, Corporate Hospitality
Lehi - Utah - United States of America
Hi, we're Host!
We believe your office should allow you to feel comfortable,
productive and inspired in your working life. Because when people
feel inspired, great things happen.
As the heart of the workplace, you will help foster a sense of
community by putting the well-being of others at the forefront. As
you collaborate with colleagues to create a culture of support, you
will have countless opportunities to inspire moments of delight and
pursue amazing outcomes each day.
With Host, you can join a team that elevates the office
experience by delivering world-class services that make coming to
work better than it's ever been.
The Workplace Experience Coordinator role is at the forefront of
delivering a positive office experience as a cultural ambassador,
community advocate and service leader. In this role, you would
provide workplace services and support to increase individual
well-being, personal productivity, and organizational
effectiveness. This Host uses people-led services to connect
employees to their environment through high-touch services and
world-class customer service support delivered by employees like
the Workplace Experience Coordinator.
As part of a "front-of-house" team, the Workplace Experience
Coordinator is responsible for creating a supportive and
comfortable atmosphere by welcoming visitors and supporting all
employee-facing services. This role is located at our technology
client's new, start of the office suite in Lehi, Utah.
DUTIES & RESPONSIBILITIES
Provides coordination and administrative support for delivery of
Workplace Services. Services include, but are not limited to:
Concierge, Reception / Switchboard, Conference & Meeting Room
Management, A/V Support, Meeting, Event and Catering Support,
Community Programs, Parking & Commute, Bicycle & Local Shuttle,
Document Services, Mail Services, Office Supply Management, Moves,
Adds, Changes, Lobby and Reception Organization, Workplace
Assists the Workplace Experience leadership team with general
administrative support including invoice processing, travel
arrangements, expense reporting, etc. Requests building and/or
equipment services as needed.
Provides administrative support for Workplace Experience team as
directed, including expense management, meeting coordination,
office and workplace experience equipment care, and supply
Manages accuracy, production, quality and retention of program
materials; which may include administration of SharePoint sites or
similar. Ensures client and company materials comply with client
and company brand guidelines.
Utilizes and maintains integrity of databases and other digital
tools associated with service delivery, as requested.
Ensures all billings for business services are invoiced and
billed as required.
Attend move meetings and coordinate all moves with client
Responds to customer requests and complaints regarding Workplace
Maintains relationships with vendors that provide services and
goods to the office.
Ensures all vendors used have current proof of insurance and
contractual documentation in place, per requirements.
Administers Workplace Experience team member and third-party
service provider on-boarding process, including new employee
orientation, training, equipment and software ordering.
Assists in the completion of the office Business Continuity
Performs other duties as assigned.
HS Diploma or GED required.
A minimum of 1 year of front desk, concierge, customer service
or other hospitality experience is preferred.
Ability to comprehend and interpret instructions, short
correspondence, and memos and ask clarifying questions to ensure
understanding. Ability to write routine reports and correspondence.
Ability to respond to common inquiries or complaints from clients,
co-workers, and/or supervisor. Ability to effectively present
information to an internal department and/or large groups of
Comfortable meeting and engaging with new people.
Warm and engaging demeanor. Ability to assess circumstances,
empathize and offer help.
Utilize a high level of attention to detail as well as strong
Have a positive attitude and a strong sense of urgency in
resolving any issues that may arise.
Requires basic knowledge of financial terms and principles.
Ability to calculate simple figures such as percentages.
Ability to understand and carry out general instructions in
standard situations. Ability to solve problems in standard
situations. Requires basic analytical skills.
Intermediate skills with Microsoft Office Suite products such as
Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc.
Comfortable with and embracing of new technologies and digital
tools; such as Apps, databases, financial management, work order
management, social networking, cloud technologies, handheld mobile
technologies and applications, and communications.
Ability to work flexible work schedules based on office
Strong problem-solving skills. Highly adaptable and flexible.
Ability to work independently with little supervision.
Ability to work requiring significant walking or through other
means of mobility. Ability to work in a standing position for long
periods of time. Ability to reach, bend, stoop, push and/or pull
and frequently lift up to 20 lbs. and occasionally lift/move up to
SCOPE OF RESPONSIBILITY
Decisions made with understanding of procedures and company
policies to achieve set results and deadlines. Responsible for
setting own project deadlines. Errors in judgment may cause
short-term impact to co-workers and supervisor.
Complete at a satisfactory level all required and assigned HSE
Follow all activity policies and procedures, including all HSE
related requirements at all times
Participate in all HSE related programs & activities as
required, including incident investigations, interviews, auditing
and assessment, etc.
- Report any condition which you feel could result in an accident
or injury and / or stop work if required
Be aware of and understand all safe work practices and
procedures and potential hazards associated with the work
Maintain and wear at all times required appropriate personal
protective equipment (PPE)
Apply appropriate material handling techniques at all times,
- Only operate warehouse equipment and machinery (e.g. pallet
jacks, manlifts, etc.) if properly trained, qualified and
authorized to do so