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Workplace Experience Coordinator, Corporate Hospitality

Company: CB Richard Ellis
Location: Lehi
Posted on: June 6, 2021

Job Description:

Workplace Experience Coordinator, Corporate Hospitality

Job ID

16618

Posted

21-05-2021

Service line

GWS Segment

Role type

Full-time

Location(s)

Lehi - Utah - United States of America

Hi, we're Host!

We believe your office should allow you to feel comfortable, productive and inspired in your working life. Because when people feel inspired, great things happen.

As the heart of the workplace, you will help foster a sense of community by putting the well-being of others at the forefront. As you collaborate with colleagues to create a culture of support, you will have countless opportunities to inspire moments of delight and pursue amazing outcomes each day.

With Host, you can join a team that elevates the office experience by delivering world-class services that make coming to work better than it's ever been.

JOB SUMMARY

The Workplace Experience Coordinator role is at the forefront of delivering a positive office experience as a cultural ambassador, community advocate and service leader. In this role, you would provide workplace services and support to increase individual well-being, personal productivity, and organizational effectiveness. This Host uses people-led services to connect employees to their environment through high-touch services and world-class customer service support delivered by employees like the Workplace Experience Coordinator.

As part of a "front-of-house" team, the Workplace Experience Coordinator is responsible for creating a supportive and comfortable atmosphere by welcoming visitors and supporting all employee-facing services. This role is located at our technology client's new, start of the office suite in Lehi, Utah.

DUTIES & RESPONSIBILITIES

Provides coordination and administrative support for delivery of Workplace Services. Services include, but are not limited to: Concierge, Reception / Switchboard, Conference & Meeting Room Management, A/V Support, Meeting, Event and Catering Support, Community Programs, Parking & Commute, Bicycle & Local Shuttle, Document Services, Mail Services, Office Supply Management, Moves, Adds, Changes, Lobby and Reception Organization, Workplace Onboarding

Assists the Workplace Experience leadership team with general administrative support including invoice processing, travel arrangements, expense reporting, etc. Requests building and/or equipment services as needed.

Provides administrative support for Workplace Experience team as directed, including expense management, meeting coordination, office and workplace experience equipment care, and supply management.

Manages accuracy, production, quality and retention of program materials; which may include administration of SharePoint sites or similar. Ensures client and company materials comply with client and company brand guidelines.

Utilizes and maintains integrity of databases and other digital tools associated with service delivery, as requested.

Ensures all billings for business services are invoiced and billed as required.

Attend move meetings and coordinate all moves with client contacts.

Responds to customer requests and complaints regarding Workplace Experience services.

Maintains relationships with vendors that provide services and goods to the office.

Ensures all vendors used have current proof of insurance and contractual documentation in place, per requirements.

Administers Workplace Experience team member and third-party service provider on-boarding process, including new employee orientation, training, equipment and software ordering.

Assists in the completion of the office Business Continuity plan.

Performs other duties as assigned.

QUALIFICATIONS

HS Diploma or GED required.

A minimum of 1 year of front desk, concierge, customer service or other hospitality experience is preferred.

Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees.

Comfortable meeting and engaging with new people.

Warm and engaging demeanor. Ability to assess circumstances, empathize and offer help.

Utilize a high level of attention to detail as well as strong interpersonal skills.

Have a positive attitude and a strong sense of urgency in resolving any issues that may arise.

Requires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.

Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.

Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Comfortable with and embracing of new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications.

Ability to work flexible work schedules based on office needs.

Strong problem-solving skills. Highly adaptable and flexible. Ability to work independently with little supervision.

Ability to work requiring significant walking or through other means of mobility. Ability to work in a standing position for long periods of time. Ability to reach, bend, stoop, push and/or pull and frequently lift up to 20 lbs. and occasionally lift/move up to 40 lbs.

SCOPE OF RESPONSIBILITY

Decisions made with understanding of procedures and company policies to achieve set results and deadlines. Responsible for setting own project deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.

SAFETY

  1. Complete at a satisfactory level all required and assigned HSE training

  2. Follow all activity policies and procedures, including all HSE related requirements at all times

  3. Participate in all HSE related programs & activities as required, including incident investigations, interviews, auditing and assessment, etc.

  4. Report any condition which you feel could result in an accident or injury and / or stop work if required

In addition:

  1. Be aware of and understand all safe work practices and procedures and potential hazards associated with the work environment

  2. Maintain and wear at all times required appropriate personal protective equipment (PPE)

  3. Apply appropriate material handling techniques at all times,

  4. Only operate warehouse equipment and machinery (e.g. pallet jacks, manlifts, etc.) if properly trained, qualified and authorized to do so

Keywords: CB Richard Ellis, Lehi , Workplace Experience Coordinator, Corporate Hospitality, Other , Lehi, Utah

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