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Customer Success Manager

Company: Transactly
Location: Lehi
Posted on: June 5, 2021

Job Description:


Customer Success Manager


Who we are

The team at Transactly is on a mission to be the platform of choice for the people and companies involved in real estate transactions. Our online platform supports agents and their clients with a place where everyone can come together to coordinate and manage these transactions collaboratively. Transactly provides real estate technology and transaction coordination services that shorten the amount of time it takes to close a real estate transaction. 

We live by our six core values: Take Ownership, Do the Right Thing, Be Efficient, Be Informed, Invest in People and Move the Needle. If these are values you embrace, we encourage you to reach out and say hello, wed love to hear from you. 

What we need


As a Customer Success Manager you will help lead the client success team. You will be at the forefront of ensuring the team is working with our tech-enabled transaction coordination clients - and our affiliated transaction coordinators - to build trust and guide them in using the platform to its fullest potential, providing an exceptional experience with Transactly. 


You will be a powerful advocate that shows clients the path to value while solving problems, identifying opportunities, and improving and creating new processes while creating buy-in from the rest of the Success department and Transactly team. This is an opportunity to have a direct impact on the overall success and growth of Transactly.


What youll do


  • Build and maintain great client relationships between our Coaches and Clients
  • Help execute on the vision and strategic plan for the Success department
  • Lead Success Coaches and Reps to provide an unparalleled experience with our technology and tech-enabled transaction coordination services
  • Thoroughly learn our technology, processes and how we create value for our users and leverage that knowledge for creative problem solving 
  • Optimize client lifecycle by driving initiatives to improve retention, loyalty and engagement 
  • Address escalated client issues with speed and poise 
  • Maximize the strength of the team and aligning their efforts to the mission and vision of the organization


What you have

  • Experience leading customer success teams or the like
  • Proven experience leading teams, creating new processes, and driving tech adoption
  • Proven ability perfecting client relationship
  • Successfully sold and/or managed technology/software solutions
  • Working knowledge of developing and delivering technology-driven solutions
  •  Working knowledge of developing and executing communication plans
  • A strong desire to learn and define an emerging function in a rapidly growing and dynamic startup environment
  • Passionate about customer success and making life simpler with technology
  • A do what it takes attitude, to drive client adoption and success
  • Holds strong operational skills that will drive organizational efficiencies and customer satisfaction


Bonus points

  • SaaS account management experience 


What we offer 

  • Opportunities for career growth and a chance to make a big impact 
  • A culture that supports work/life balance and flexibility 
  • A competitive annual salary 
  • Health, dental, & vision plans
  • Wellness reimbursement 
  • 401(k) plan w/ company match
  • Generous paid time off

Join the adventure 

Dont let your resume define you - tell us more about the real you! What are you passionate about? Who inspires you? Why are you looking for a change?

Were looking for great people, who are willing to roll up their sleeves and help grow something big. So, if you arent satisfied with the status quo, you work hard and dont give up easily, ask why and seek to solve problems - we want to talk to you. Send us your resume and best cover letter that gives us a peek into why youd be a great fit for Transactly. 

We look forward to hearing from you!


Transactly is an Equal Opportunity Employer and prohibits discrimination of any kind: Transactly is committed to the principle of equal employment opportunity for all employees and to providing employees with a safe and healthy work environment. All employment decisions at Transactly are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sexual orientation, gender identity, disability, family or parental status, or any other status protected by laws or regulations. Transactly will not tolerate discrimination based on any of these characteristics.

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Keywords: Transactly, Lehi , Customer Success Manager, Other , Lehi, Utah

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