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Fraud Prevention Specialist

Company: Lending Club
Location: lehi
Posted on: May 3, 2021

Job Description:

Current Employees of LendingClub: Please apply via your internal Workday Account

LendingClub?Corporation (NYSE: LC) is the parent company of?LendingClub?Bank, National Association, Member FDIC, and the only?full-spectrum?fintech marketplace bank. Members can gain access to a broad range of financial products and services through a technology-driven platform, designed to help them pay less when borrowing and earn more when saving. Since 2007, more than 3 million members have joined the Club to help reach their financial goals. We're leading the governance of a new industry by developing ethical, responsible ways to bring greater value and better opportunities to our members. Everyone deserves a better financial future and our team is committed to making that a reality. Come join us!

About the Role

Here at LendingClub, we take pride in helping our customers through our ethos of service: Lending Care. As leaders in the market, we seek individuals who are inspired by our vision and embody our values.

By joining the Fraud Operations Team, you'll have the opportunity to keep our customers on the path to financial success. In this role, you'll verify customer identity and credit worthiness with integrity while following three simple principles: "Build a Relationship, Make It Easy, and Think Ahead"

What You'll Do

* Detect and prevent fraudulent and high-risk personal loan applications and fund issuance

* Review and analyze identification and income documents for authenticity and accuracy

* Ability to thrive in a fast-paced environment balancing the need to support inbound and outbound call volume while meeting production and quality goals

* Verify true customers, identify fraudsters, and advise victims accordingly

* Interview victims of fraud to gather all necessary facts for a fraud case and make recommendations for protective measures

* Process fraud referrals, manage escalated calls, and provide support for the Member Support, Credit, and Small Business departments

* Navigate multiple computer system windows, applications, and utilize search tools to research individuals and businesses

* Respond to fraud alerts and consumer statements on customer reports

* Adhere to and comply with applicable federal and state laws as well as company policies and procedures

* Gather, log, and track information to determine impersonation and potential fraud rings

* Provide excellent customer service and effectively communicate with customers, victims, suspects, and financial representatives

* Specialist may create and maintain fraudulent activity logs/records, interpret data, identify trends and produce reports for management and business partners

About You

* Strong analytical and problem solving skills with high attention to detail

* Exercise sound judgment with available evidence to make accurate decisions

* Excellent communications skills including written, verbal, and interpersonal

* Proficient in MS Word, Excel, PowerPoint, Outlook, internet research, and reading Credit Reports

* Effectively work as an individual contributor and in a team environment

* Familiarity and understanding of basic financial transactions and terms

* Must demonstrate initiative and organization when addressing their daily responsibilities

* Driven to continually improve personal performance and meet department/company goals

* Handle private and sensitive personal and financial information with the utmost professionalism

* 1+ years of experience in fraud detection and consumer loan underwriting preferred

LendingClub is an equal opportunity employer and dedicated to diversity, equity, and inclusion in the workplace. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), gender, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status, political views or activity, or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system.

We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at interviewaccommodations@lendingclub.com.

Keywords: Lending Club, Lehi , Fraud Prevention Specialist, Other , lehi, Utah

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