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Platform Ops Network Engineer

Company: Vivint Smart Home, Inc.
Location: Lehi
Posted on: May 3, 2021

Job Description:

Job Description

Our mission is to redefine the home experience through intelligently designed products and services delivered to every home by people who care. Who Are We: Vivint Smart Home is a leading smart home company in North America.

Vivint delivers an integrated smart home system with in-home consultation, professional installation and support delivered by its Smart Home Pros, as well as 24/7 customer care and monitoring.

Dedicated to redefining the home experience with intelligent products and services, Vivint serves more than 1.7 million customers. Vivint was named to the Forbes list of "America's Best Employers for Diversity" in 2020 and 2019, and to the Forbes list of "America's Best Employers" in 2018.

The company has a strong commitment to philanthropy and received a 2020 Gold Halo Award from Engage for Good for group volunteerism. Vivint is the largest tech employer in Utah and has received multiple awards for innovation, including being named among Fast Company's "World's 50 Most Innovative Companies."

The Role: Essential Functions/Responsibilities:

  • Maintaining and improving network equipment and servers for environments that support both internal and external customers
  • Resolve issues regarding servers, firewalls, load balancers, routers, switches, and other related equipment
  • Participate in on-call rotation, and be an escalation point for network issues, in particular
  • Work to automate and monitor our network infrastructure
  • Educate other members of the team in the network equipment we use and support network-related troubleshooting

Required Skills:

  • Understanding of Cisco (iOS/NXOS) OR Juniper routers and switches
  • Understanding of BGP peering and policies
  • General Linux knowledge, especially as it applies to the network (iptables rules, teaming/bonding, routing, etc.)
  • Understanding of IPSec tunnels
  • Understanding of automation technologies, either through configuration management tools (such as SaltStack or Ansible) or through scripting/coding technologies

Required Experience:

  • At least 5 years of experience, with 3 or more of those years having a focus on networking, with a preference for datacenter environments
  • Experience managing multiple sites with a variety of Internet providers is highly desired Our mission is to redefine the home experience through intelligently designed products and services delivered to every home by people who care.

What you will be working on:

Our team manages the customer-facing backend for Vivint's smart home and home security products. In this role, you would take the lead on managing our diverse networking environment and working with peerssuch asInternet providers and cell carriers to maintain service for our customers.

Since home security is a 24/7 business, we have no scheduled downtime, and making changes to working environments while minimizing disruptionsfor customers is a regular need.

We have a small team where memberstend to wear many hats,so we would like someone who could also take on some responsibilities in terms of managing servers, general on-call responsibilities, and working with our internal customers (mostly software developers, butsupporting other teams as well).

Who you will work with:

You will work directly with the operations teams that support our production environments, and keep the equivalent test environments running. These teams are closely associated with some peer teams that write the code that keeps these systems running and scaling.

What we're looking for:

We need someone who can take the lead in managing our network infrastructure. To be a good fit with the team, you should enjoy learning, care about customer impact, and be willing to advocate for your positions on technical and practical grounds. Some experience is needed, but we also expect a good fit for the role would continue to learn and adapt over time.

Why Vivint:

  • Paid holidays and flexible paid time away
  • Your choice between Mac or PC
  • Employee pricing on smart home products
  • Casual dress code
  • Onsite gym, gaming tables across our campus
  • Onsite health clinic
  • Medical/dental/vision/life coverage

If you are an active Vivint employee, please apply through Workday by searching "Find Jobs".

Keywords: Vivint Smart Home, Inc., Lehi , Platform Ops Network Engineer, Other , Lehi, Utah

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