The Technical Support Specialist is a full-time user helpdesk
support position that troubleshoots Nuvi software applications. The
position belongs to the Software Engineering team and assists the
Client Success Management team in managing Nuvi's high-profile
clients. This position will take an active role in video
conference, screen sharing, and phone calls with prominent and
professional clients of Nuvi and is expected to maintain decorum
and a high standard of communication and professionalism.
Ability to identify, troubleshoot and resolve issues relating to
web applications, web browser usage, and internet connectivity.
Respond to escalated requests for technical assistance via
phone, in person, or remotely using remote desktop software.
Ability to communicate effectively and concisely, both verbally
and in writing.
Identify bugs, write bug tickets, and define steps to reproduce
Ability to work in a team environment. Assist internal employees
who are experiencing any procedural or operating difficulty with
the use of company applications, products or services.
High School Diploma or GED with one year or more of Help Desk or
Technical Support experience, or equivalent education
Previous experience with Apple products and Google Apps a
Demonstrated interpersonal skills and openness to new
Excellent analytical, interpersonal as well as verbal and
written communication skills
Ability to thrive in a fast paced, decentralized work
+ Paid time off/ Holidays
+ Medical, dental, vision, short-term and long-term disability