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Tech

Company: NUVI
Location: Lehi
Posted on: May 3, 2021

Job Description:

The Technical Support Specialist is a full-time user helpdesk support position that troubleshoots Nuvi software applications. The position belongs to the Software Engineering team and assists the Client Success Management team in managing Nuvi's high-profile clients. This position will take an active role in video conference, screen sharing, and phone calls with prominent and professional clients of Nuvi and is expected to maintain decorum and a high standard of communication and professionalism.

Requirements

Ability to identify, troubleshoot and resolve issues relating to web applications, web browser usage, and internet connectivity.

Respond to escalated requests for technical assistance via phone, in person, or remotely using remote desktop software.

Ability to communicate effectively and concisely, both verbally and in writing.

Identify bugs, write bug tickets, and define steps to reproduce bugs.

Ability to work in a team environment. Assist internal employees who are experiencing any procedural or operating difficulty with the use of company applications, products or services.

Qualifications

High School Diploma or GED with one year or more of Help Desk or Technical Support experience, or equivalent education

Previous experience with Apple products and Google Apps a plus

Demonstrated interpersonal skills and openness to new technologies

Excellent analytical, interpersonal as well as verbal and written communication skills

Ability to thrive in a fast paced, decentralized work environment

Benefits

+ Paid time off/ Holidays

+ Medical, dental, vision, short-term and long-term disability insurance

+ 401k

Keywords: NUVI, Lehi , Tech, Other , Lehi, Utah

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