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Solution Consultant - Remote

Company: Rainfocus
Location: Lehi
Posted on: May 3, 2021

Job Description:

About the Role:

As a team member of the RainFocus Client Success organization, the Solution Consultant ("SC") is critical to driving post-sale client implementations at RainFocus. As a member of a team, the SC is responsible for consulting on platform configuration best practices, driving requirements, designing solutions and educating our clients on the implemented RainFocus toolset.

We need collaborative, energetic team members who are capable of becoming experts in RainFocus products, industry best practices, and who work well within small, focused teams. Solution Consultants are thought leaders within the Client Success organization and often assume additional responsibilities to mentor, train and build the consulting skill set in their peers.

The Solution Consultant job family includes Senior Solution Consultants ("Sr.") and Principal Solution Consultants ("Pr.").

Essential Responsibilities:

Analysis / Business Acumen

Work with clients to identify business requirements and workflows

Facilitate holistic system design and architecture workshops

Identify product configuration requirements

Identify risks to implementation success

Domain / Industry Knowledge

Suggest best practices for implementing RainFocus products

Learn and utilize the RainFocus Event Success Methodology

Consult with clients on new ideas and best practices

Communication

Document requirements, solution designs and testing plans

Provide regular updates on milestones and tasks to project managers

Assist project managers in creating level of effort estimates

Communicate issues and risks to project managers and leadership

Maintains agenda and leads solution project calls with clients

Organization

Balance priorities across multiple assignments

Thoroughly track tasks and complete all assignments on time

Contribute to implementation tools, processes and templates

Technical

Become an expert in RainFocus products

Train client admins on the RainFocus tools and processes as necessary

Required Skills/Experience:

Software implementation experience (4-7 years for Solution Consultants; 7+ years for Sr. Solution Consultants, 10+ years for Pr. Solution Consultants).

SaaS solutions delivery through platform configuration, not custom development.

Experience implementing Enterprise level clients, including gathering and documenting complex requirements, custom configurations, and integrations (Desired for Consultants, Required for Sr. and Pr.)

Proven success in creating efficiencies through process design, including outlining and measuring adoption, both internal and client-facing.

Ability to think strategically to ensure event supports business goals

Proven track record in delivering innovative and creative solutions

Ability to work independently, problem-solve, improvise

Perform consistently under pressure

Superior communication skills, both written and verbal

Team players only

HTML, CSS, SQL, JSON optional but preferred

Must be able to travel domestically or internationally up to 20%

Personal Characteristics:

The best candidates for this position will need to have strong chemistry and a culture fit within RainFocus. They will need to be comfortable working in a fast-paced, challenging, and dynamic environment. Additional personal qualities include:

Ability to creatively solve complex problems

Friendly and outgoing, but assertive when necessary

Willing to go the extra mile in support of reasonable client requests

Team-player with a service-oriented mindset

Self-motivated, thrives in fast-paced environments

Proactive, relentless learner

Excited by and eager to take on new challenges and opportunities

Strong communicator with ability to be self-guided

Success Measures:

Fully onboarded and productive within 60 days (45 days for Pr. Consultants)

Client satisfaction

Quality and thoroughness of work (as rated by peers)

Adherence to deliverable dates

Keywords: Rainfocus, Lehi , Solution Consultant - Remote, Other , Lehi, Utah

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