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Damage Resolutions Coordinator

Company: Sunrun Inc.
Location: Lehi
Posted on: May 3, 2021

Job Description:

Overview:

To undertake such a huge task, we need a Damage Resolution Field Action Coordinator that will be a solid contributor and leader. They will report to the Damage Resolutions Supervisor within the Operations Department.

Responsibilities:

Key Job Duties:

* Preparing the anecdotes that clearly illustrate the damage issue, and concisely tell the story about what happened and why. * Track and follow up on all damage anecdotes that are sent out. * Track the follow up/acknowledgement from install leadership. Install leadership is responsible for doling out whatever action they deem necessary from our anecdote (fine, write-up, training, termination, etc.). * Follow up with RFR crews if root cause of damage issue is not clear. Be sure we are receiving 100% root cause data back. * Use existing dashboard and improve upon (with the help of analytics team) our root cause data tracking. * In conjunction with management, create templates for these anecdotes to be delivered. * Communicate and work with training and quality departments regarding trends and reporting. * Any other needs requested by management.

Qualifications:

Necessary Skills and Experience:

* Ability to clearly communicate through writing and photos. * Data collection and analysis. * Handle difficult situations and be able to turn a negative into a positive. * Ability to effectively build long-term business relationships with outside companies. * Willing to work flexible hours as situations arise. * Proficiency in Microsoft Excel, Microsoft PowerPoint, and Microsoft Word. * Highly organized, detail-oriented, self-motivated, and enthusiastic. * Experience in Solar Industry; 6+ months * Experience in roof construction, damage resolutions, or related field; 6+ months * High School Degree or Equivalent required

Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. Our commitment to Diversity, Inclusion & Belonging drives our ability to build diverse teams and develop inclusive work environments. At Sunrun, we believe that empowering people and valuing their differences will help us create a planet run by the sun for everyone.

We are committed to equal employment opportunity without consideration of race, color, religion, ethnicity, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, or any other basis protected by law. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. If you have a disability or special need that requires accommodation, please let us know.

Keywords: Sunrun Inc., Lehi , Damage Resolutions Coordinator, Other , Lehi, Utah

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