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Implementation Specialist I

Company: Verisk
Location: Lehi
Posted on: April 30, 2021

Job Description:

Company DescriptionXactware, a Verisk business, specializes in technologies for the property insurance, remodeling, restoration, and mortgage and lending industries. Xactware's tools provide claims estimating, contents replacement, claims management, and property maintenance solutions for desktop, mobile, and online platforms. Xactware's services include repair cost research and reports, aerial imagery, and real-time business intelligence. Xactware has been providing cloud services for customers since 1995. To learn more about Xactware please visit us at:Xactware.com. We are proud to be a part of the Verisk family of companies! At the heart of what we do is help clients manage risk. Verisk (Nasdaq: VRSK) provides data and insights to our customers in insurance, energy and the financial services markets so they can make faster and more informed decisions. Our global team uses AI, machine learning, automation, and other emerging technologies to collect and analyze billions of records. We provide advanced decision-support to prevent credit, lending, and cyber risks. In addition, we monitor and advise companies on complex global matters such as climate change, catastrophes, and geopolitical issues. But why we do our work is what sets us apart. It stems from a commitment to making the world better, safer and stronger. It's the reason Verisk is part of the UN Global Compact sustainability initiative. It's why we made a commitment to balancing 100 percent of our carbon emissions. It's the aim of our "returnship" program for experienced professionals rejoining the workforce after time away. And, it's what drives our annual Innovation Day, where we identify our next first-to-market innovations to solve our customers' problems. At its core, Verisk uses data to minimize risk and maximize value. But far bigger, is why we do what we do. At Verisk you can build an exciting career with meaningful work; create positive and lasting impact on business; and find the support, coaching, and training you need to advance your career. We have received the Great Place to Work-- Certification for the fifth consecutive year. We've been recognized by Forbes as a World's Best Employer and a Best Employer for Women, testaments to our culture of engagement and the value we place on an inclusive and diverse workforce. Verisk's Statement on Racial Equity and Diversity supports our commitment to these values and affecting positive and lasting change in the communities where we live and work.Job DescriptionXactware Solutions, Inc. provides computer software solutions for professionals involved in estimating all phases of building and repair. Today 22 of the top 25 property insurance companies in the U.S. and 10 of the top 10 Canadian insurers use Xactware property insurance claims tools. Xactware features software solutions for every phase of a building's life: from remodeling to totally replacing a building, from determining the cost of rebuilding a structure to preserving and repairing a home.Position OverviewOur implementation specialists are responsible for leading both small and large-scale projects to assist our customers in the successful onboarding of new software solutions and services post-sales. The implementation specialist should expect to oversee multiple implementation projects simultaneously and would be expected to establish a communication plan with the customer, define workflow and usage of products, coordinate training and consulting with the appropriate teams, then transition the ownership of the account to an account manager once all products and services have been successfully delivered.The Implementation team is part of Xactware's XactAnalysis department though we work closely with our Professional Services department which incorporates Account Managers and Product and Consulting Services. We reward innovation and continually look to improve and streamline our process. Our team members enjoy a culture based on hard work, job satisfaction, good work-life balance, long-term career growth opportunities, schedule flexibility, and frequent activities and recognition.Creates project plan for implementing new customers, recommends specific features and workflows to make project most effective.Sets up and configures software or import/export processesHolds kickoff and status calls to keep shareholders informed Provides or coordinates customer training Answers customer questions, and aids in troubleshooting errors Provides software demos and assists customers with the implementation of new software features.Logs defects and works with product teams on resolution. Coordinates suggestions and project requests between customers and product teams. Investigates billing inquiries. Submits custom development projects to create customer templates Some travel required to visit customer accounts when appropriate. Must be able to perform duties with reasonable accommodation.Occasional after-hours work required.Qualifications--- Expected to work 40 hours per week--- BA/BS in business or related technical field or equivalent experience preferred--- 2+ years as Product Specialist or equivalent experience--- 2+ years' experience in software support or related area--- Experience debugging and troubleshooting software--- Strong organizational, planning, and coordination skills--- Ability to manage priorities and tight deadlines--- Ability to work independently to achieve exceptional results--- Ability to manage and motivate personnel who are not direct reports--- Strong communication skills and the ability to work well with team members and other departments--- Outstanding Customer service focus and skills--- Knowledge of property insurance claims processes--- Proficient with MS Office, Visio, Excel, Word, and PowerPoint--- Knowledge of electronic data interchanges (EDI) or application programming interface (API)--- Familiar with Project Management Methodology--- Familiar with XML, SQL, JSON, FTP, sFTP, and Web Services--- Experience with Oracle, Keycode Manager, and Online Instance Admin--- Specializes in an area of focus such as Data Integration or multi- product Software Implementations.#LI-AO1Additional InformationVerisk Analytics is an equal opportunity employer.All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability.http://www.verisk.com/careers.htmlUnsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.Consumer Privacy Notice

Keywords: Verisk, Lehi , Implementation Specialist I, Other , Lehi, Utah

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